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batteries not working after replacement - aspire 5
blokkie
Member Posts: 1 New User
I have 2 aspire 5 laptops. replaced batteries on both laptops. both do not switch on without power. Tried the 15 sec battery button - nothing tried the power button for 30 sec - nothing. when powering up with power batteries are @ 100 % as soon as i remove power instant off. installed ssd drive with new windows hoping its the battery driver guess what instant off. Is acer such a bad quality laptop ? I never had this issue before during my 30 years in the trade.
//Edited the content to add model name.
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Answers
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Open the elevated command prompt on both laptops. Enter 'powercfg /batteryreport'. Then return to the desktop. Open file explorer. Then search for' battery-report.html' in the c:\windows\system32\ sub-folder. Double-click to open it in the browser. Post screenshot of the first part of the report from both new batteries if possible that compares design full 100% charge capacity with remaining full 100% charge capacity. Jack E/NJ
Jack E/NJ
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what is the exact model? example an515-51-75kz.Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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egydiocoelho
TrailblazerFor users of the English, Spanish, French and German community, I will be using google translator!
ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! 0 -
Hi blokkie,
Try to do power drain,
1. Shutdown the unit.
2. Unplug the cables connected to the unit.
3. At bottom of the unit there will be a small tiny pin hole with a battery symbol close to it. Take a pin or a paper clip insert into it you feels like pressing a button hold it for 20-30 seconds. 0
