batteries not working after replacement - aspire 5

blokkie
blokkie Member Posts: 1 New User
edited June 2021 in Aspire Laptops
I have 2 aspire 5 laptops. replaced batteries on both laptops. both do not switch on without power. Tried the 15 sec battery button - nothing tried the power button for 30 sec - nothing. when powering up with power batteries are @ 100 % as soon as i remove power instant off. installed ssd drive with new windows hoping its the battery driver guess what instant off. Is acer such a bad quality laptop ? I never had this issue before during my 30 years in the trade.

//Edited the content to add model name.

Answers

  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    Open the elevated command prompt on both laptops.  Enter 'powercfg /batteryreport'. Then return to the desktop. Open file explorer. Then search for' battery-report.html' in the c:\windows\system32\ sub-folder. Double-click to open it in the browser. Post screenshot of the first part of the report from both new batteries if possible that compares design full 100% charge capacity with remaining full 100% charge capacity. Jack E/NJ

    Jack E/NJ

  • what is the exact model? example an515-51-75kz.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi blokkie,

    Try to do power drain,

    1. Shutdown the unit.
    2. Unplug the cables connected to the unit.
    3. At bottom of the unit there will be a small tiny pin hole with a battery symbol close to it. Take a pin or a paper clip insert into it you feels like pressing a button hold it for 20-30 seconds. ​