Graphics card not detected? (AN515-54)

Coldram3n
Coldram3n Member Posts: 5

Tinkerer

A while ago my graphics card stopped showing up in device manager. I recall the error message saying that it was not detected, and trying to (re)install the Nvidia graphics drivers said that it could not detect supported hardware, and that my version of windows was incompatible. 

Answers

  • Coldram3n
    Coldram3n Member Posts: 5

    Tinkerer

    I should also note that my HDMI port does not appear to work whatsoever, unsure if this is related or not.
    Any help is greatly appreciated

  • Coldram3n
    Coldram3n Member Posts: 5

    Tinkerer

    Bump. Please help
  • SilvaGi
    SilvaGi Member Posts: 277 Practitioner WiFi Icon
    edited May 2021
    Sounds like a HW issue then as the hdmi is connected directly to the GPU. So both are not showing up/working= hardware faulty. You should get it repaired under warranty then.
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  • SilvaGi
    SilvaGi Member Posts: 277 Practitioner WiFi Icon
    edited May 2021
    Sorry just thought you are getting ouput from the gpu then right? to your display or is it blank screen?
    What you can try is a clean reinstall of windows ( not too hard) and then youll know if its hw or software.


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    Current: Custom Desktop Build (5800X, 16GB, 3070ti)
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  • Coldram3n
    Coldram3n Member Posts: 5

    Tinkerer

    Nope, been using integrated
    i've also tried reinstalling windows, so it unfotrunately seems like a hardware issue
  • SilvaGi
    SilvaGi Member Posts: 277 Practitioner WiFi Icon
    okay then you need a refund, replacement or fix.
    Contact your seller or acer and see what can be done.

    Goodluck!
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    Current: Custom Desktop Build (5800X, 16GB, 3070ti)
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  • First, try resetting the battery: turn off the computer, disconnect the power adapter, press the power button for thirty seconds, leave the computer off for thirty minutes, then turn on the computer and check if the video card appears in the device manager .

    If the problem still occurs, use the DDU program on safeboot, to uninstall the nvidia drivers. I also advise reinstalling windows:
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  • SilvaGi
    SilvaGi Member Posts: 277 Practitioner WiFi Icon
    @egydiocoelho I would like to know what resetting the battery does and what problems it fixes as im generally curious and would like to further my knowledge. I used to see alot of ACEs suggest this to various problems but never knew what it did. Not sure if its poor forum etiquette/hijacking but OP will bennefit. Pull me up if need be. Cheers.
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  • As the battery is internal, the battery reset simulates the disconnection of the battery.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • SilvaGi
    SilvaGi Member Posts: 277 Practitioner WiFi Icon
    @egydiocoelho Sorry for late reply. Thank you for your answer.
    Please Click Yes if Ive answered your question.
    Current: Custom Desktop Build (5800X, 16GB, 3070ti)
    Previous: Aspire 5 A515 44 R8RH
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    Thanks SilvaGi!