how can i update BIOS if there is black screen when i start the laptop? Aspire e5 572g-3778

KrasznaiKevin
KrasznaiKevin Member Posts: 9 New User
After changed something in BIOS the laptop won't start anymore. I would like to know how to make a bootable usb with an up-to-date bios version. I have been searcing the solution for this for 2 days but i didn't find any solution for my 572g-3778. I have just downloaded the latest BIOS update for my laptop from the official ACER site. It is an exe file and don't know what to do. It contains a WAV and EXE, DLL, SYS, INI files. Could someone help me? 

Answers

  • JackE
    JackE ACE Posts: 44,869 Trailblazer
    What did you change in the BIOS menu?

    Jack E/NJ

  • KrasznaiKevin
    KrasznaiKevin Member Posts: 9 New User
    I dont know :/ i heard about bad saving stuffs which can cause bios problem and black screen but this is never happened to me so i don't know what to do

  • JackE
    JackE ACE Posts: 44,869 Trailblazer
    Did you actually enter the BIOS menu with the F2 key on startup?

    Jack E/NJ

  • KrasznaiKevin
    KrasznaiKevin Member Posts: 9 New User
    Sure, i would have liked to reinstall windows and it doesnt allowed to change boot order so i wanted to change settings and it stucked.
  • JackE
    JackE ACE Posts: 44,869 Trailblazer
    That's no longer how you reinstall Windows. We'll get to that later.  Try the simple things first. Press the FN+F6 combo to try to turn the lid screen on.

    Jack E/NJ

  • KrasznaiKevin
    KrasznaiKevin Member Posts: 9 New User
    So i turned on while pressing fn+f6. Didn't happen anything. i hear fan for about 10 seconds and it turns off like the if the laptop is off too but i can see the blue led 

  • KrasznaiKevin
    KrasznaiKevin Member Posts: 9 New User
    i got what you said .. the combination of turning screen on/off. The problem is something else. My laptop hasn't got screen, i use with external monitor using hdmi/vga. 
  • JackE
    JackE ACE Posts: 44,869 Trailblazer
    edited May 2021
    >>>i use with external monitor using hdmi/vga.  >>>

    Can you access the BIOS menu with the external monitor with the F2 key on startup?

    Jack E/NJ

  • KrasznaiKevin
    KrasznaiKevin Member Posts: 9 New User
    No. As i mentioned it has a black screen no logos nothing. The more strange this is the fan which turns on for 10 seconds and shuts down after but like when the laptop is off. Absolutly no sound at all.
  • JackE
    JackE ACE Posts: 44,869 Trailblazer
    >>>i use with external monitor using hdmi/vga.  >>>

    Then why did you say this?

    Jack E/NJ

  • KrasznaiKevin
    KrasznaiKevin Member Posts: 9 New User
    to say its not a screen problem. its something with bios or hardware.
  • JackE
    JackE ACE Posts: 44,869 Trailblazer
    Can you see anything on the external screen?

    Jack E/NJ

  • KrasznaiKevin
    KrasznaiKevin Member Posts: 9 New User
    No. It doesn't even recognize that something is connected. I mean it behaves like you are not moving mouse for 10 mins or smth. Could we talk on a realtime chat or some another way? It will last long this way to solve the problem. 
    Kevin
  • "After changed something in BIOS the laptop won't start anymore" What was the configuration you changed? Have you tried to reset the battery?
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  • JackE
    JackE ACE Posts: 44,869 Trailblazer
    @egydiocoelho  I asked the same question. His answer KrasznaiKevin>>>I  dont know i heard about bad saving stuffs which can cause bios problem and black screen but this is never happened to me so i don't know what to do>>>

    It's as if the integrated GPU was either disabled or failed.

    Jack E/NJ

  • KrasznaiKevin
    KrasznaiKevin Member Posts: 9 New User
    edited May 2021
    It there any hardware failure which can cause this type of problem? I tried to disconnect the battery but it not the big CMOS battery which can be disconnected instead this type . 
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi KrasznaiKevin,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page. 
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. ​
  • JackE
    JackE ACE Posts: 44,869 Trailblazer
    >>>After changed something in BIOS the laptop won't start anymore.>>>
    >>>it [LCD & external] has a black screen no logos nothing.>>>
    >>>It there any hardware failure which can cause this type of problem? >>>

    Usually not a hardware failure if you only changed something in an unmodified factory BIOS firmware menu. This looks more like a CPU/GPU failure due to overheating, a power surge, or mainboard short circuit.


    Jack E/NJ