Webcam not found Aspire 315-34

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Answers

  • funkman
    funkman Member Posts: 21 Troubleshooter
    ok done that,surprise surprise,no difference
  • JackE
    JackE ACE Posts: 45,125 Trailblazer
    >>>Acer have said they will arrange to pick it up and look at it>>>

    Since it's been more than a few weeks since you bought the machine and Argos RMA policy has likely already expired (usually only a few weeks for most vendors) you must arrange for ACER warranty repair service. Sorry. Jack E/NJ

    Jack E/NJ

  • funkman
    funkman Member Posts: 21 Troubleshooter
    it sucks that i have to send the unit away.im sure it will be at least 6 weeks until its returned.be ok if it was over 12 months old
  • JackE
    JackE ACE Posts: 45,125 Trailblazer
    That's why it's important to check things right away before vendors like Argos RMA period expires. I have a feeling the camera wasn't working from the start if the ALT+F10 factory reset didn't bring it back. Otherwise ACER warranty services takes longer, usually only 2-3 weeks. Maybe shorter if you can hand deliver to a service center. Jack E/NJ

    Jack E/NJ

  • See that there are two versions that correct a problem with the camera and there is also a firmware update for the camera:

    What is the version of the bios?
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  • funkman
    funkman Member Posts: 21 Troubleshooter
    insyde corp v1.09
  • Does the camera appear as a hidden device?
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  • funkman
    funkman Member Posts: 21 Troubleshooter
    under camera when i click show hidden devices  i get camera,HD User Facing,
  • What is the idhardware?

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  • funkman
    funkman Member Posts: 21 Troubleshooter
    i had it boxed up and ready to send back to ACER  but curiosity got the better of me,so i took it out.
    i remembered i done factory reset on it last night as one last attempt.
    when i go to device manager now there is no sign of HD User facing
    camera no longer appears even in show hidden devices
    unbelievable!
  • JackE
    JackE ACE Posts: 45,125 Trailblazer
    >>>i had it boxed up and ready to send back to ACER>>>

    No ACER-authorized service center near enough to hand deliver? Perhaps Argos could help as a customer courtesy even though their RMA period expired? Jack E/NJ

    Jack E/NJ

  • funkman
    funkman Member Posts: 21 Troubleshooter
    im not being charged for parcel pickup.
    I know its a joke,whatever happened to the days when if something was faulty u walked intothe store and got a replacement.
    i was going to try that with argos today,but checked beforehand and they dont have stock of the same laptop.
    But from what i heard i dont think they would have done straightswap anyway.
    My fear now is acer will have some excuse for not replacing it or fixing free of charge.
  • JackE
    JackE ACE Posts: 45,125 Trailblazer
    I think Argos still does. Still might be worth a call on their faulty merchandise returns site.





    Jack E/NJ

  • funkman
    funkman Member Posts: 21 Troubleshooter
    i tried the site,live chat once they ask for manufacturer name they direct you to acer.

  • funkman
    funkman Member Posts: 21 Troubleshooter
    ok so the latest in this sorry saga.
    As i said i thought it was rediculous that i cant just get a replacement for a unit that was bought less than 12 months ago.
    So sent it back to acer as was the only option.
    my fear was it would take at least 6 weeks until i get it back.They recieved it on 24th may and hadnt heard a cheap from them apart from to say they recieved it and were testing it.
    Today i get this
    A total joke,as i should just be getting a replacement for a faulty item.
    even my 6 week guess before i get it back looks unlikely now.

    Dear Customer,

    Your unit, which was logged on Case ID *********, requires parts to be ordered to complete the repair. We have ordered them and the status is now Awaiting Spares. We'll send a follow up email once they have arrived and your unit has been shipped from our repair centre.

    Kind Regards

    AcerGroup Customer Service

  • JackE
    JackE ACE Posts: 45,125 Trailblazer
    Sorry, refunds or exchanges are usually done within the vendors/seller RMA period. Usually only a few weeks. After that, it's a warranty repair. I don't know of any major computer assembler that replaces the whole machine instead of the defective parts machine after the RMA period expires.

    Jack E/NJ

  • funkman
    funkman Member Posts: 21 Troubleshooter
    well its the pits
  • funkman
    funkman Member Posts: 21 Troubleshooter
    and to have to wait from 24th may,when they sarted to look at it(or so the said) until today to only have ordered part!

  • JackE
    JackE ACE Posts: 45,125 Trailblazer
    Yeah. Like around here, delays like this relate to the pandemic of its lingering effects. 

    Jack E/NJ