TMP214-52: Keyboard stops working

PeterR1947
PeterR1947 Member Posts: 3 New User
edited May 2021 in TravelMate and Extensa
I have an Acer TravelMate P2 TMP214-52  and occasionally the keyboard stops working apart from the \ and ` keys; a USB keyboard attached has the same issue.  I try the Windows keyboard troubleshooter but nothing is found.  Restarting the laptop solves the problem but it still comes back from time to time.  Any help would be appreciated


[Title edited to add the name of the product]

Answers

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi PeterR1947,

    # Try to update the keyboard driver

    1. Hold windows key and hit letter X.
    2. Choose the device manager option.
    3. Go with the option keyboard.
    4. Under the title keyboard.
    How to Fix Laptop Keyboard Not Working in Windows 10
    5. Right click on that option ----> Update all driver under the title keyboard.
    6. Choose "search automatically". 

    Check this T/S and post the result. ​
  • PeterR1947
    PeterR1947 Member Posts: 3 New User
    Message was "The best driver is already installed"
  • Easwar
    Easwar Member Posts: 6,727 Guru
  • billsey
    billsey ACE Posts: 34,246 Trailblazer
    Uninstall the keyboard driver then reboot and let Windows reinstall. That should fix driver corruption issues...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • PeterR1947
    PeterR1947 Member Posts: 3 New User
    Tried uninstalling keyboard drivers, also sfc /scannow, still happens from time to time; rebooting the laptop cures it
  • billsey
    billsey ACE Posts: 34,246 Trailblazer
    That is really weird... It almost has to be something going wrong with the keyboard drivers, since it affects both the internal and external keyboards. Do you have apps installed that might affect the keyboard, so as a hot key app?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.