My Acer Nitro 5 Laptop Freezes During Bootup On The Spinning Dots Then Turns Off And Repeats Forever

NiceGuyMarek
NiceGuyMarek Member Posts: 2 New User
edited May 2021 in Nitro Gaming
Most of the solutions I've seen are to boot up into safe mode or into the BIOS however I can't even get that far since it freezes almost instantly upon startup.

Best Answer

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Answer ✓
    Hi NiceGuyMarek,

    # Reset the unit, (It will remove all the data--->Unit goes to Day 1 of default version)

    1. Turn OFF the unit.
    2. Press and hold Alt+F10 keys(without releasing the keys) ---> Trun ON the unit. 
    3. You will get a blue screen(Title Choose an option). (Release the keys)
    4. Click troubleshoot option.
    5. Click on Reset this PC.
    6. Go with the option (Remove every thing)
    7. Then follow the on screen instruction. 

    Check this T/S and post the result. 

Answers

  • billsey
    billsey ACE Posts: 34,984 Trailblazer
    The juggling dots don't show up until Windows starts it's load. You can get into the BIOS or boot menu during POST, which is before Windows tries to load. Unless you tried a Linux install you should have enough time to launch the BIOS by either clicking the key very quickly during the time the display is initializing or by holding the key down during a power up.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi NiceGuyMarek,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page. 
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. 
  • NiceGuyMarek
    NiceGuyMarek Member Posts: 2 New User
    Easwar said:
    Hi NiceGuyMarek,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page. 
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. 
    I was able to get to the BIOS settings however setting the boot options to default did not help, glad I can at least get to the boot menu now tho.
  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    edited May 2021
    Easwar said:
    Hi NiceGuyMarek,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page. 
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. 
    I was able to get to the BIOS settings however setting the boot options to default did not help, glad I can at least get to the boot menu now tho.
    what happens when you press f9 in bios. is it freezing in bios?  Looks like its hardware issue. contact acer for service options.
    https://www.acer.com/worldwide/support/
    Accept if its Helpful.   B)
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Answer ✓
    Hi NiceGuyMarek,

    # Reset the unit, (It will remove all the data--->Unit goes to Day 1 of default version)

    1. Turn OFF the unit.
    2. Press and hold Alt+F10 keys(without releasing the keys) ---> Trun ON the unit. 
    3. You will get a blue screen(Title Choose an option). (Release the keys)
    4. Click troubleshoot option.
    5. Click on Reset this PC.
    6. Go with the option (Remove every thing)
    7. Then follow the on screen instruction. 

    Check this T/S and post the result.