Acer nitro 5AN515-54 black screen problem

Ahmed32264
Ahmed32264 Member Posts: 2 New User
Hi can anyone help me with this, I am having problem with my Acer nitro 5AN515-54, when I turn it on fans start and went off after 3 seconds and It didn't show any display. Keyboard lights remains on all the time.
I have tried removing RAM and SSD, also battery but it didn't work.

Answers

  • Jack22
    Jack22 ACE Posts: 4,214 Pathfinder
    @Ahmed32264
    It could be the mainboard as well. But also can try to remove the CMOS battery and replace it again and check but still if did not work than you need to call Acer support.
    Check the below link to contact Acer
    https://www.acer.com/worldwide/support/

    Click on 'Yes' if the comment answers your question!
  • Ahmed32264
    Ahmed32264 Member Posts: 2 New User
    @Jack22
    Thanks for help. I tried CMOS battery option still didn't work, I think its motherboard problem, my warranty finished 2 months ago. Do you think its motherboard issue because last I use my laptop a week ago and it was working fine. 
  • Jack22
    Jack22 ACE Posts: 4,214 Pathfinder
    @Jack22
    Thanks for help. I tried CMOS battery option still didn't work, I think its motherboard problem, my warranty finished 2 months ago. Do you think its motherboard issue because last I use my laptop a week ago and it was working fine. 
    Could be but since you did all the troubleshooting, we need to try with other options. Like send it for repair or checking with any local tech
    Click on 'Yes' if the comment answers your question!
  • Try resetting the battery: turn off the computer, disconnect the power adapter, press the power button for thirty seconds and leave the computer off for thirty minutes.
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  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi Ahmed32264,

    It looks like hardware issue. Contact acer tech support,


    Or

    Book the unit for repair service,