W key pressed even after lifting off finger PREDATOR HELIOS 300 G3-571

busu3
busu3 Member Posts: 552 Seasoned Specialist WiFi Icon
edited April 2021 in Predator Laptops
On my keyboard, only the w key has this problem where it continues to remain pressed even i am not holding it down anymore? What could be the problem. I dont think its the heat from the heatsink since other keys would also be affected.


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Answers

  • busu3
    busu3 Member Posts: 552 Seasoned Specialist WiFi Icon
    Can someone tell where to buy keys?
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
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  • busu3
    busu3 Member Posts: 552 Seasoned Specialist WiFi Icon
    Do they ship from US to india and should I pay for the shipment or its free? Also for 1 key it costs 15 dollars? I thought a key would cost only 5 dollars  :# .
    Also how do i check if the key is gone or its the keyboard because i read some people online say that the heat from the heatsink melts the plastic components of the keyboard?
  • Have you tried to disassemble the key carefully?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • busu3
    busu3 Member Posts: 552 Seasoned Specialist WiFi Icon
    I tried removing it with a flat screw driver just now but it just doesnt budge. I dont know if i am doing something wrong. Also if i hold it down for a long time and release it it keeps typing w and then i hear a rubber click sound and then it stops typing. So i think its the key. Can you tell how i can get it off?
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • busu3
    busu3 Member Posts: 552 Seasoned Specialist WiFi Icon
    Thanks a lot but it seems like the rubbery thing is part of the keyboard. So in case there is an issue with the rubbery part then I will have to replace the entire keybard?
  • busu3
    busu3 Member Posts: 552 Seasoned Specialist WiFi Icon
    I pulled off the key and now i can see 2 hinges and one rubber in the middle. I held it down without the keycap and it didnt repeat at all. So is it a problem with the keycap or the hinges? I think the keyboard is fine because without the keycap it performs perfectly.
  • busu3
    busu3 Member Posts: 552 Seasoned Specialist WiFi Icon
    I think the key makes the rubber get stuck in the hinges so if i hold it for too long the rubber doesnt pop back up immediately. 
  • When you press the rubber itself, does the key also get stuck?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • busu3
    busu3 Member Posts: 552 Seasoned Specialist WiFi Icon
    When you press the rubber itself, does the key also get stuck?
    No only when i press it with the keycap it gets stuck. Without w keycap on the rubber it works perfectly fine.
  • Can you send a picture of the problem? Is the laptop still under warranty?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • busu3
    busu3 Member Posts: 552 Seasoned Specialist WiFi Icon
    Can you send a picture of the problem? Is the laptop still under warranty?
    You want a picture of the key without the cap(exposing the hinges)? The problem is : when i hold down w key for like 4 secs or more, then it continues typing even if i let go of it. The problem doesnt occur if I remove the keycap and directly hold the rubber bubble.
  • Have you checked if the problem is with this plastic cover (I don't know the English term), which appears at 2:07?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • busu3
    busu3 Member Posts: 552 Seasoned Specialist WiFi Icon
    When i remove the keycap, the key performs perfectly(by pressing the middle bubble diectly). When i put the cap back on it again has the delay.
  • busu3
    busu3 Member Posts: 552 Seasoned Specialist WiFi Icon
    Hi guys, this is regarding ordering a replacement w key for my laptop, I wanted to know if this store ships to india, https://laptopkey.com/acer-predator-helios-300-g3-571-laptop-keyboard-keys/. What about the shipping cost and stuff like that. Also I contacted the nearest acer service center and asked for the key, but they said a single key can't be replaced but the entire keyboard has to be replaced. I feel thats a bit absurd. Can anyone who knows about acer CC confirm this?
  • You may be able to get this button at a repair center!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • busu3
    busu3 Member Posts: 552 Seasoned Specialist WiFi Icon
    You may be able to get this button at a repair center!
    Oh ok where can I get it for a low price?
  • Ideally, you should look for a repair center in your city.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • busu3
    busu3 Member Posts: 552 Seasoned Specialist WiFi Icon
    Ideally, you should look for a repair center in your city.
    Any service center is fine or it should be acer authorised?