Acer Helios 300 Screen Is Black But Laptop Running

mustangs
mustangs Member Posts: 1 New User
Hello, I recently came across this weird issue where my Acer Helios 300 laptop is turned on but the screen won’t display a single thing. I’ve had a ton of issues with this laptop and it’s given me a lot if frustration. This is another issue that happened out of nowhere. It happened today when I was on YouTube and I paused the video I was watching to respond to my friend’s message and after about 10 seconds I click on space to continue the video but it won’t work. Mouse is unresponsive, touchpad and keyboard. The only button that worked was the power button. I held it for 5 seconds and did a hard reset but after that my laptop just never came back to life. I tried following steps to similar issues like connecting it to a monitor, letting the battery drain, removing the memory stick, cleaning the memory stick and all that. Nothing, nothing at all. I also noticed that the laptop gets very hot after some time and the fans just don’t work. What is wrong with it, why am I experiencing so much issues with this laptop? It seems like it’s cursed! I really need help. Thanks.

Answers

  • eminem2ka9
    eminem2ka9 Member Posts: 68 Enthusiast WiFi Icon
    mustangs said:
    Hello, I recently came across this weird issue where my Acer Helios 300 laptop is turned on but the screen won’t display a single thing. I’ve had a ton of issues with this laptop and it’s given me a lot if frustration. This is another issue that happened out of nowhere. It happened today when I was on YouTube and I paused the video I was watching to respond to my friend’s message and after about 10 seconds I click on space to continue the video but it won’t work. Mouse is unresponsive, touchpad and keyboard. The only button that worked was the power button. I held it for 5 seconds and did a hard reset but after that my laptop just never came back to life. I tried following steps to similar issues like connecting it to a monitor, letting the battery drain, removing the memory stick, cleaning the memory stick and all that. Nothing, nothing at all. I also noticed that the laptop gets very hot after some time and the fans just don’t work. What is wrong with it, why am I experiencing so much issues with this laptop? It seems like it’s cursed! I really need help. Thanks.
    have you tried opening it? maybe the lcd cabe is loose, your fans need cleaning. i do find it weird that even your mouse doesn't work tho..