I have a question about RAM upgrading with Acer Aspire E14 E5-475G-30KY.

zacomashasa
zacomashasa Member Posts: 2 New User
I recently bought a Kingston ValueRAM 4GB 2400MHz DDR4 CL17 soDIMM (KVR24S14S6/4) and installed it to my acer e14. Afterwards, the laptop won't open. I removed it again and it worked. Does it mean it is not compatible? If so, what is the compatible RAM for my laptop? 

Answers

  • JackE
    JackE ACE Posts: 45,071 Trailblazer
    Your laptop supports dual channel DDR4 modules which sometimes can be sensitive to mismatched modules. Does the Kingston module work by itself in both sockets? If not, does the original RAM module work  by itself in both sockets? Jack E/NJ

    Jack E/NJ

  • zacomashasa
    zacomashasa Member Posts: 2 New User
    Hi Jack, I will try tomorrow if either works with both slots. I'll update you. 
  • JackE
    JackE ACE Posts: 45,071 Trailblazer
    OK. Jack E/NJ

    Jack E/NJ

  • StevenGen
    StevenGen ACE Posts: 12,451 Trailblazer
    edited May 2021
    I recently bought a Kingston ValueRAM 4GB 2400MHz DDR4 CL17 soDIMM (KVR24S14S6/4) and installed it to my acer e14. Afterwards, the laptop won't open. I removed it again and it worked. Does it mean it is not compatible? If so, what is the compatible RAM for my laptop? 
    The best way to match and know the specs of your OEM RAM is to use CPUz and go to the SPD section to see the exact specs of your existing RAM. The E5-475G's recommended memory is as follows; 
    • Supports Maximum Memory Size - 32GB
    • DIMM Socket Number - 2 sockets
    • Supports Memory Size per Socket - 2 / 4 / 8 / 16 GB
    • Supports DIMM Speed - 2133 SODIMM
    • Support DIMM Voltage - 1.35V and 1.5V
    • Supports DIMM Package - Standard JEDEC 204-pin
    The Kingston ValueRAM 4GB 2400MHz DDR4 CL17 soDIMM (KVR24S14S6/4) is not supported and that is why you are having problems. This is what Acer recommends as their memory for the E5-475G:
    • If you want the full 32GB memory try 2x "HYNIX SO-DIMM DDRIV 2133 16GB HMA82GS6MFR8N-TF LF+HF 1024*8 25nm, Polaris Acer part #: KN.16G0G.021 or match these specs from other manufacturers 
    • If you want total of 16GB then try 2x "HYNIX SO-DIMM DDRIV 2133 8GB HMA41GS6AFR8N-TF LF+HF 512*8 25nm Polaris, Acer part #: KN.8GB0G.037 or match these specs from other manufacturers
    • If you want 8GB total then try 2x "HYNIX SO-DIMM DDRIV 2133 4GB HMA451S6AFR8N-TF LF+HF 512*8 25nm Polaris Acer part #: KN.4GB0G.036 or match these specs from other manufacturers