PH315-52 Black Screen

Seba20xxSeba20xx Member Posts: 3 New User
Hello! I have this laptop and i love it, but at the beginning was with some trouble with the gpu detections (When i turn on it doesn't appear until a reboot), i upgraded bios to the last one (1.11) and the issue resolved, but sometimes when i try to turn it on it has a black screen and i have to turn off and on several times to get it turned on

tried do downgrade to 1.06 and the problem still happening, any idea how i can fix it?

FAQ & Answers

  • EaswarEaswar Ally Posts: 1,349
    Hi Seba20xx,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page.
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. 
  • Seba20xxSeba20xx Member Posts: 3 New User
    Sadly it not worked, since the pc didnt even start the bios, i dont know why it happens only sometimes
  • Coqui13Coqui13 ACE Posts: 2,183 Pathfinder
    suggest you contact your local Acer support amigo: https://www.acer.com/ac/es/CL/content/service-contact

    ☑ No trabajo para Acer, soy voluntario.
    ☑ Para cerrar el tema, marque " aceptar como solución" la respuesta correcta que le fue de utilidad.
    ☑ Lo siento pero no se responde a preguntas de manera privada, debe abrir un nuevo tema en el lugar indicado del foro para que pueda recibir ayuda.

    ★★ ACE Pathfinder 2015-2019 ★★

  • EaswarEaswar Ally Posts: 1,349
    Hi Seba20xx,

    # Try to update the battery driver

    1. Hold windows key and hit letter X.
    2. Choose the device manager option.
    3. Go with the option battery.
    4. Under the title battery.
    Update Battery Drivers in Windows EASILY - Driver Easy
    5. Right click on that option ----> Update all driver under the title battery.
    6. Choose "search automatically". 

    Check this T/S and post the result. ​
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