how to remove the former owner who has control ?

System
System Member Posts: 4,562 Seasoned Practitioner WiFi Icon
This discussion was created from comments split from: How to Fix an Acer Aspire Battery That Does Not Last Long.

Comments

  • mrbulldog30
    mrbulldog30 Member Posts: 1 New User
    jacksparrow007 I couldn't use my cam on my Acer aspire .I followed your instructions and I saw it as soon as I opened the first window.
    I saw enable Dah .
    Now I an old man would like to know how to remove the former owner who has control ? I haven't been hacked it was 1 of many comps no longer used at a cell phone service company and it was free.
    For a year i haven't been able to become the owner .
    If you can explain how I woiuld be more greatfull .
    Thank you Mrbulldog30  
  • JackE
    JackE ACE Posts: 45,092 Trailblazer
    Sorry, bypassing security features set by a previous owner can only be done by an authorized ACER service center if the owner can't be reached. Jack E/NJ

    Jack E/NJ

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi mrbulldog30,

    # Reset the unit, (It will remove all the data--->Unit goes to Day 1 of default version)

    1. Turn OFF the unit.
    2. Press and hold Alt+F10 keys(without releasing the keys) ---> Trun ON the unit. 
    3. You will get a blue screen(Release the keys) (choose the title Choose an option). 
    4. Click troubleshoot option.
    5. Click on Reset this PC.
    6. Go with the option (Remove every thing)
    7. Then follow the on screen instruction. 

    Check this T/S and post the result.