Predator 17, G9-793, Integrated Webcam not detected

Markalon
Markalon Member Posts: 5 New User
edited April 2021 in Predator Laptops
Hello,

Any and all help is appreciated...

I have a Predator 17 gaming laptop, G9-793 running Windows 10 home edition, and the integrated webcam has never worked.

As far as I can tell, it does not appear anywhere in the device manager so uninstalling/reinstalling device driver doesn't work, since I can't find it.

I've tried several of the solutions posted on this site but nothing has worked so far.

How do I get my integrated webcam to start working?

Answers

  • Markalon
    Markalon Member Posts: 5 New User
    Hello,

    Any and all help is appreciated...

    I have a Predator 17 gaming laptop, G9-793 running Windows 10 home edition, and the integrated webcam has never worked.

    As far as I can tell, it does not appear anywhere in the device manager so uninstalling/reinstalling device driver doesn't work, since I can't find it.

    I've tried several of the solutions posted on this site but nothing has worked so far.

    • I've enabled hidden devices on the device manager, nothing in imaging devices or anywhere else. No camera detected as far as I can tell.
    • I tried the useless windows troubleshooting fix, says nothing is wrong and doesn't detect new hardware.
    • I've checked my BIOS to see if there is some setting to disable the camera. There isn't.
    • I've made sure the camera privacy settings allow the camera to be used on this device.
    Bottom line is my computer doesn't seem to be able to detect there is a camera on it.


    How do I get my integrated webcam to start working?
  • Have you tried to reset the battery, to check if the camera appears again?
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  • Markalon
    Markalon Member Posts: 5 New User
    Have you tried to reset the battery, to check if the camera appears again?
    Yes, I've tried resetting the battery and computer. The only thing I didn't try is reformatting my windows installation, but no way I'm doing that just to try and get the camera to work.
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi Markalon,

    Try to update the camera driver software and check it is enable or not. 

    Why is my laptop camera not working N17W3  Acer Community

    OR

    Try to download the camera driver from below link,

    https://www.acer.com/ac/en/IN/content/drivers
  • Markalon
    Markalon Member Posts: 5 New User
    Easwar said:
    Hi Markalon,

    Try to update the camera driver software and check it is enable or not. 

    Why is my laptop camera not working N17W3  Acer Community

    OR

    Try to download the camera driver from below link,

    https://www.acer.com/ac/en/IN/content/drivers
    As far as I can tell, it does not appear anywhere in the device manager so uninstalling/reinstalling device driver doesn't work, since I can't find it.

    I've tried several of the solutions posted on this site but nothing has worked so far.

    • I've enabled hidden devices on the device manager, nothing in imaging devices or anywhere else. No camera detected as far as I can tell.
  • When you reset the battery, does the camera reappear in the device manager?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)