Whea Uncorrectable Error - Acer nitro 5 an515-52

dei91
dei91 Member Posts: 13

Tinkerer

edited March 2021 in Nitro Gaming
Hello, I'm having random BSODs, mostly when I disconnect the power adapter, I already reinstalled the OS, twice, but no luck, every driver is on the last version, don't know what else could be, the laptop has an nvme WD blue SN550 with the last firmware.
Also I changed the ram for 8x2 crucial brand new, but happens the same.

With the power adapter it happens once in a week more or less.
Without the power adapter, it happens two or tree times per day mostly when run something like virtual machines or videogames

I think it maybe because the last bios firmware has undervolted the cpu core, but not sure, and I tried to increase the voltage with Intel XTU, but core voltage is locked because of last bios update.

Thanks for your help!

Answers

  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    dei91

    Try a bios defaults. it can sometimes fix the issue. 
    Accept if its Helpful.   B)
  • dei91
    dei91 Member Posts: 13

    Tinkerer

    christy1 said:
    dei91

    Try a bios defaults. it can sometimes fix the issue. 
    Thank you, I'll try that.
  • dei91
    dei91 Member Posts: 13

    Tinkerer

    Well I changed the thermal paste 1 week ago, for artic mx-4, since then I haven't had BSOD, I don't know if that was the reason, I hope.
  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    dei91 said:
    Well I changed the thermal paste 1 week ago, for artic mx-4, since then I haven't had BSOD, I don't know if that was the reason, I hope.
    mostly it shouldnt but try removing it or replacing it and check.
    Accept if its Helpful.   B)
  • dei91
    dei91 Member Posts: 13

    Tinkerer

    Well I had again BSOD (whea uncorrectable error) witouth power adapter :(

    And when I restart it says "No Bootable Device", so I have to restart again, can be something about the nvme? incompatibility or something? beacuse the nvme is almost brand new
  • I'm not sure. But version 1.19 fixes something related to nvme.
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  • dei91
    dei91 Member Posts: 13

    Tinkerer

    I'm not sure. But version 1.19 fixes something related to nvme.
    Yes but I have 1.28, so I can't go back, I think this laptop has some problems with nvme.
  • Does the same problem occur when disabling fastboot in the bios and fast startup in the power options?
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  • dei91
    dei91 Member Posts: 13

    Tinkerer

    Does the same problem occur when disabling fastboot in the bios and fast startup in the power options?
    I will try that, thanks for your answer!
  • The problem was solved?
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  • dei91
    dei91 Member Posts: 13

    Tinkerer

    The problem was solved?
    Hi, no, still have BSOD "whea uncorrectable error" when power adapter is disconnected


  • Try uninstalling the AC adapter and battery drivers through the device manager and restart windows.
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  • dei91
    dei91 Member Posts: 13

    Tinkerer

    Try uninstalling the AC adapter and battery drivers through the device manager and restart windows.
    Hi, already tried that, but no luck, yesterday I had another Blue screen with power adapter connected and the message was Memory_management

  • Does the same problem occur when resetting the battery?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • dei91
    dei91 Member Posts: 13

    Tinkerer

    Does the same problem occur when resetting the battery?
    Yes, I already tried to reset the battery, I think this laptop have a compatibility problem with NVME, or the bios version has some problem with cpu core voltage or NVME, I don't know, but I think I have tried almost everything
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • dei91
    dei91 Member Posts: 13

    Tinkerer

    edited April 2021
    Hello, I think I found something, as you can see it shows is on firmware 1.19 which I think is the bios version? but the current real version is 1.28, I don't know why windows shows that, and I have tried to update from there but it says like is the last firmware, I don't know why is showing that version, do you know how to update that firmware?
  • dei91
    dei91 Member Posts: 13

    Tinkerer

    edited April 2021

    Well, I had windows 10 home, and I bought the windows 10 pro to try, and now it installed the correct bios version, I hope thats the solution.
  • dei91
    dei91 Member Posts: 13

    Tinkerer

    Had again the BSOD, don't know what else could be, thanks for the answers!

  • Type MEMORY in the cortana and let windows run a test in ram.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)