hello how are you

DelightfullyMe
DelightfullyMe Member Posts: 1 New User

My name is Dee and I am here out of a sense of desperation more than anything else.

I have an Acer Aspire 57556699 model P5WE0 Running OS Windows 7 Home Premium .. I would like to say now, that I have been nothing but pleased with my purchase. An outstanding piece of electronic equipment to say the least. 

 

My problem is this .. three days ago my husband was playing a game online (wartune) and the computer was operating normally. He logged off the server and shut down the computer. We left and were gone for several hours. When I tried to log in upon returning home, it was a totally different story. 

 

I could connect to the internet but not browse. We tried everything! Finally I called tech support (one of those tech support groups that my husband found online using his android internet browser) and the woman accessed my system remotely. She said that we had a virus (Trojan) and that she could fix it from where she was for a fee of almost 200$'s. I don't have 200$'s to spend. 

 

I have finally got it to connect and allow me to browse but not without restrictions. The computer is extremely slow and simply will not open some pages at all. 

 

Someone please, I am begging! My income depends on my ability to be online. I spend several hours in the a.m and several hours in the p.m online working. If there is anyone that can help maybe talk me through a fix .. I would very much appreciate your efforts. If you are advanced enough and I am blessed enough to enduce a fit of generosity in you, you may contact me immediately or at your earliest convievience. Thank You So Much!!!

Answers

  • Leho
    Leho Member Posts: 525 Mr. Fixit WiFi Icon

    Detra

    Have you attempted a virus scan with your anti-virus software?

    Leho

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