Acer Aspire V3-771G won't recieve power.

Lorrison
Lorrison Member Posts: 2 New User

My computer (OS: Windows 7) won't recieve power through the charger anymore, any charger. It happened after i tried another guy's charger, who had a different sort of laptop, with a different charger than mine. When put the other guys charger in, the screen lit up, so i thought it was charging but it actually wasn't charging and after a couple of hours i ran out of power without warning and the computer turned itself off. I tried booting it again, and plugged in my own charger. It wouldn't start, nothing happened when i pressed the power button. 

 

I tried taking the battery in and out. Afterwards it did start to boot, but it didn't take many seconds before it turned itself off because it isn't getting any power. Then it was back to completely nothing happening when i press the power button, unless if i take the battery in and out, in which case it will boot but turn itself off after a few seconds due to the battery being without power.

 

I've tried a few things to fix it, holding the powerbutton down without battery/without power plugged in for thirty seconds did not work. Trying to start with powercord in but battery out, didn't work. In short, the laptop isn't recieving any power in any way, not to power the pc, and not to charge the battery, I imagine it will work if the battery is charged, but there is no way to charge it and it won't work with only the power cord plugged in.

 

I've been googling and searching around the web for someone with this exact problem, but i have yet to find any. In any case, the warranty hasn't run out so i can get it fixed, but the Acer Customer Service is operating so slow, they would respond within 24 hours, but it's been 3 days and i have yet to recieve an answer from them.

Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    It sounds like the power board or motherboard has been damaged.

     

    We would suggest contacting technical support in your region for further assistance with this issue.
    Acer Service and Support

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