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Acer Aspire 5552 not booting

Last night, my partner's laptop - the above-described Acer Aspire 5552 - suddenly stopped functioning.  Earlier in the day it had started up with no problem, but when she started it up again the screen failed to display anything at all.  It is not a heavily used laptop - she uses it mainly for iTunes, Facebook and email - so it seems unlikely that it would be due to overheating.

 

I have attempted numerous possible fixes, all to no avail.  I have connected it to an alternate monitor and toggled the Fn-F5 and Fn-F6 switches to ensure the monitor was not the problem.  I have removed and replaced the RAM, the HDD, the main battery and the RTC battery. I have also tried shorting the HW gap. I have tried updating the BIOS from a flash drive, but nothing happens. I've booted up using Fn-Esc, and again nothing.

 

I'm not sure if I'm missing some recovery software from my flash drive, or if there's something else I need to try, but my partner has a lot of family photos, music and other bits and pieces that she now can't access.  Any suggestions?

Answers

  • Acer-TommyAcer-Tommy Posts: 6,317Member Seasoned Specialist

    There are a lot of troubleshooting steps listed, but I'm not seeing the results of those steps.

     

    You state that you toggled to an alternate monitor.  Did this display properly?

     

    What lights are showing on the system?

  • DanielMDanielM Posts: 3Member

    I've tried to connect to an alternate monitor but nothing happened. The only light that is working is the power button. No HDD activity whatsoever.

  • DudidumDudidum Posts: 8Member

    Hi!

     

    I've got exactly the same problem here but with an Aspire 5541.

    I also tried to connect a montior to the vga output but there was no signal.

    It does always the same when the power button is pressed:

    Fan spins up - CD-ROM makes the start-up noise - Fan spins down a bit - Screen stays black forever - no harddisk activity

     

    I found it interesting that taking out the RAMs does not affect this state whatsoever.

    Normally I would expect it to beep but it does not. Instead it makes the same procedure as I wrote above.

     

    For me this would be an indicator that something very basic is not functioning.

    Since there is probably no physical problem I would suspect a software problem.

    Hence my guess is that the BIOS is faulty for whatever reason.

     

    I asked this in another post already:

    Is there any chance of re-flashing the bios without a user interface (Fn+ESC routine)?

     

    All the best!

     

     

  • zar1001zar1001 Posts: 5Member

    There seems to be many Acer computers that the same black screen issue that happened recently.  Is there an inherent problem with the Acer hardware or software that caused these related problems?  My Acer 5552 computer started having the same problems two days ago and nothing I have tried has helped.  Acer tech, any suggestions?

  • DudidumDudidum Posts: 8Member

    Hi,

     

    Is there no solution?

     

    Regards!

  • Colonel_IvesColonel_Ives Posts: 14Member

    If you can hear the Windows start up tune, but can't see anything happening on the screen... likely a monitor/inverter/video issue. That's easy to pinpoint those two things whereas an external monitor will get you going at least.

     

    Let me take a wild guess, you press the start button and it doesn't even POST, but only a black screen. The hard drive activity light turns off right away. Everything seems to have power; optical drive works, power button is lit up, the fan is running, and the hard drive is spinning faintly if you put your ear near to it. What doesn't work is the keyboard and whatever is frickin' malfunctioning on the mobo which doesn't let the laptop start up properly.

     

    Yep... same ol' story with my 4752. I found that I can get the bugger going again after about 15 restarts and forced shutdowns via the power button (also much profanity lets loose). Some days, the laptop fires right up multiple times and other days or even later on, I get the repetitive non-booting/POSTing Black Screen Of Death. I've flashed in every BIOS available to no avail. That stupid thing even has BSOD without memory and hard disk in it. hahhaa. Ugggggh. Sigggghhhh. I have found no viable solution and likely never will because I don't have any diagnostic tools nor the fine skills for circuitry boards such as mobos.

     

    Do you have a desktop or another laptop at your disposal? You can use your laptop hard drive as an external to salvage all of your files. I don't know what else to suggest as I believe we're all stuck in the growing BSOD Club which is a mysterious and frustrating abyss with no escape without any warranty.

  • zar1001zar1001 Posts: 5Member

    Well it looks like my only solution is never to buy another Acer computer, I have purchased two.  I understand that there can be issues with any electronic item you purchase, but Acers non-response to any of these posts is irresponsible.  Acer, you have your own blog here, if you aren't going to answer any questions, why have it???

  • DudidumDudidum Posts: 8Member

    Well it's good to hear that someone (you) played around with this problem.

    I will take my time and try a lot of reboots and perhaps I'll have some luck Smiley Happy.

    But this isn't a proper solution. What the heck causes the laptop to behave like this??

     

    What really shocks me is, that it apparently concerns a lot of different old and new Aspire series laptops and not just the 55xx for example.

     

    Since this is a severe problem and no single case anymore I can't understand why acer isn't reacting.

    Interestingly it doesn't happen to all Aspire laptops or, to put it another way, not every Aspire 5541 has this problem.

     

    One wild guess of mine would be that the problem could be related to planned obsolescence but this quickly leads to conspiracy and should only be considered if there is actual proof (like they found proof in some printers where they counted the printed sheets and if the counter reached a number like 10000 then there would be an error message that won't go away).

     

    BSOD Club yay.

    Maybe we should start one with a rank system. The more BSOD acer aspire laptops you own the higher your rank...

     

     

  • Acer-TommyAcer-Tommy Posts: 6,317Member Seasoned Specialist

    The OP has never responded.  I see that there are several other individuals with different systems, but similar symptoms.

     

    Unfortunately, these are symptoms that could affect a number of hardware pieces on the computer, such as the main board, video board, cabling.  There is no way for anyone on the community to be able to accurately diagnose what has occured with each of these different series of computers.

     

    If you would like assistance from Acer, I would suggest contacting your local Acer service center.  They have the tools necessary to diagnose and repair what appear to be hardware issues.

     

     

  • DudidumDudidum Posts: 8Member

    Thank you for responding!

     

    Still I'd like to know if this "black-screen" state is initiated by a damaged component which is not the CPU/RAM/HDD.

    Does acer have a "protection circuit" to prevent the laptop from further damage?

    From how the laptop behaves (it does virtually nothing) it must be a low level component that is not working.

     

    There is no Acer service center in the vicinity of my city, the laptop has no warranty anymore and I'm not going to pay for any repairs on this laptop.

     

    Since it is quite dead I will detach everything that is not necessary for a boot and see if I can find anything.

    Chances to find something are pretty low but let's see...

     

    Best regards!

     

     

     

  • Colonel_IvesColonel_Ives Posts: 14Member

    I fieldstripped mine to no avail. No change in the Black SOD. I noticed the integrated graphics chip gets really really warm even though the unit didn't boot nor display anything, so I'm left to assume that it's malfunctioning therefore the board is no good. I give up either way. Ah, well, my notebook is still disassembled and makes it easier to sell the remnants on Ebay. Hhaha. I wonder how your fieldstrip experiment went.

  • RonBRonB Posts: 2Member

    My Acer 5552 laptop is having the same issue too, since 2 days.  It won't start at all - blank screen, no noises, no LEDs light up (not even power light or the HDD light).  Any troubleshooting tips anyone? Tried removing the battery and plugging in directly also, no help.  It suddenly went down while my kiddo was playing a game it appears. 

    Thanks in advance.

     

  • RonBRonB Posts: 2Member

    Hi, Had no luck w my tries so I 'retired' this laptop after taking out the harddrive and copying the data to a new HP laptop (Bought a harddrive case for $10 to be able to attach this HDD, so for now I am able to use it as a USB drive with any PC/laptop).  So fortunately no data loss although the laptop itself has gone waste. Still will try to revive the old one when I get a chance again before calling quits or junking it.

  • davidtutidavidtuti Posts: 2Member

    Hi,

    I have a acer aspire 5541 and I have the same problem.

    Someone could help me?

     

    Many thanks

     

  • Gangan123Gangan123 Posts: 1Member
    I have same problem. This is Aspire 5552. At first time,I took off the battery, hard driver and 2*2GB momery, then reinstalled. It came back, everything was fine. But next day the same problem came again. I did it again it did not work. Where can I get repairing for i?
  • tam2nice2002tam2nice2002 Posts: 1Member

    Hello Everyone,

     

    I am also having the exact same issue with my Acer 5552. I thought is was the battery but it wasn't. I even took it to a repair shop and they told me that it was the mother board, when I know good and well that it was not the mother board. I know exactly what the problem is for these computer but I haven't had the chance to repair mines yet. The problem is the power button board. If you take the computer apart, there is a power button board right under it. It is actually burned out. I seen on ebay and amazon where you can purchase this power button board it also comes with a cable to connect. It is not expensive at all. 

     

    http://www.ebay.com/itm/Acer-Aspire-5552-Power-Button-Board-W-Cable-LS-6582P-/131046181798?pt=LH_DefaultDomain_0&hash=item1e82f60ba6

  • tangerinemantangerineman Posts: 9Member

    I'm having the same problem with a black screen.

     

    And unless I leave a radio station streaming, my Aspire 5736z shuts down.

     

    SLEEP function doesn't work either. Any time I instruct the computer to SLEEP, it does a hard close.

     

    If I CLOSE THE LID, the computer does a hard close even though I've instructed it to HIBERNATE or SLEEP.

     

    I've gone back to factory settings, and tried the 'remove the battery and power cord, press start button for 60 seconds' and these have not worked.

     

    I'm using WINDOWS 7

     

    Following with great interest......

  • tangerinemantangerineman Posts: 9Member

    And I forgot to say, that I wonder if replacing the power button board would be the issue. It doesn't sound like it to me. I'll be interested to see.

  • ChristianBChristianB Posts: 1Member

    Hi,

     

    I had the same problem as many of you which is kind of comforting in a way, but actually also maybe pointing towards a design error of Acer.

     

    Yesterday I booked a flight using my Acer 5541, closed the screen and wanted to check something else on the internet 5 minutes later. Opened the screen and ... nothing. Also using the power button nothing appeared on the screen.

     

    The blue LED from the external power supply was on and also the blue power on LED after pushing the power button. CD-rom player starts for a second and than normally the hard drive starts, but ... nothing. Also no post beeps indicating errors. I can turn on the wireless which will also show a orange/red small led but that's it.

     

    I was sitting on the couch closed the screen placed the notebook next to me on the couch grabbed it again after 5 minutes and opened the screen. Somehow that was to much for my Acer. No idea what happened there.

     

    Today I secured my data using an external docking station for my 2.5"320GB Western Digital hard drive that was in the Acer 5541. Worked perfectly, so the hard disk is not broken!

     

    Still hoping for an answer from experts, fellow victims or Acer Smiley Happy

     

    Kind regards,

    Christian

  • JuanPiJuanPi Posts: 2Member

    Same here. 5541

    leds and fan on

    then fan off

    screen always off and no vga neither

     

     

    I'll think twice next time I choose Acer.

  • irishgal68irishgal68 Posts: 1Member

    I had the same exact problems with my acer aspire 5552 laptop on 5/22/2014. I had blue screen issues for a long time & than my machine would get very hot. One day it just completely stopped working & the only light on was the blue power button light. I took it to my computer repair guy & found out that model ACER ASPIRE 5552 has defective capacitators that were installed on the mother board. Its a common complaint all over the internet that acer aspire 5552 laptops would just stop working (black screen) NOTHING! I had my 1 faulty capacitator replaced on my mother board & also had my video card replaced. MY LAPTOP IS NOW WORKING!!. If you cannot afford a new mother board....some techs will work on mother boards & repair the bad capacitators. I hope this helped & good luck. Smiley Happy

  • Shaffer325ixShaffer325ix Posts: 2Member

    I came to the same conclusion (Theoretically).. were you ever able to fix this problem?

     

  • DudidumDudidum Posts: 8Member

    Can you remember which one got replaced or in which region the faulty capacitor was? (eg. on the other side of the cpu, next to the northbridge etc)

    Was it a SMD capacitor?

     

    If you can get me that info somehow, I would greatly appreciate it Smiley Wink!

     

    Thanks in advance (if you ever get the reply^^)

     

    Dud

  • DudidumDudidum Posts: 8Member

    Hi there!

     

    I finally fixed the problem on my Acer 5541 and I hope it lasts.

     

    The problem was the Radeon 4200 HD chip soldered onto the mainboard.

    I suspected early on that it must be something with the graphics part of the laptop because it did something (fans spinning up etc) but there was no output on the VGA adapter.

     

    I tried to desolder some caps around the GPU unit in the hope that they are faulty, but they weren't.

    So the next step for me was to try a reflow on the GPU since there may be faulty soldered joints somewhere. There are a lot of vids on youtube which explain how to do a reflow of a BGA chip.

    Since the laptop didn't work anyway, there was nothing wrong with taking some risks Smiley Wink.

     

    For the following part:

     

    I AM NOT RESPONSIBLE FOR ANY (FURTHER) DAMAGE REGARDING YOUR LAPTOP!

    IF YOU TRY THIS AND IT WORKS EVEN LESS, OR IS COMPLETELY DEAD, IT IS NOT MY FAULT!

    YOU TAKE FULL RESPONSIBILITY FOR WHAT YOU DO!

     

    GPU UNIT = SUBSTRATE ON WHICH THE GPU DIE IS MOUNTED (or in other words: the plate on which the DIE is mounted, not the DIE itself)

     

     

    1. Completely strip your mainboard including the CPU, CPU fan and the protective plastic on the GPU unit (if there is any).
    2. Put flux around the GPU unit (so it can flow under the GPU unit).
      Also put some flux on each of the small smd components on the GPU unit.
    3. Take a sheet of baking paper and cut out a rectangular hole 1cm larger than the GPU unit and place it on the mainboard so all you can see is the GPU unit.
    4. Take a heat gun and a temperatur measurement meter. Try to get 210-230°C in a distance of 4-5cm.
      The right temperature is very important since you can easily damage your board even more!
    5. Place the heat gun directly over the GPU unit (4-5 cm away so you have the right temperature) and heat the GPU unit for about 5-8 minutes. Check the Temperature in the near of the surface of the GPU unit from time to time.
    6. Let it cool down until it is hand warm.
    7. Test it.

    That worked for me!

    If you have some questions, ask away.
    This won't work if the GPU chip itself got faulty. If so, you need to replace it.

    It may work with my method, but I never tried to replace a BGA chip^^.

     

     

    Good Luck,

     

    Dud

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