My SNID and Serial not recognized

hamed_fcs
hamed_fcs Member Posts: 4 New User

I have Acer Aspire 4830TG-2414G64Mnbb from my friend manufactured 0411.

a week ago sudenly the battery stopped totally

I tried to Inter my Sn or SNID but website didn't recognize them. I'm at Malaysia

how can I know if it's under warranty or where to repair?

Answers

  • hamed_fcs
    hamed_fcs Member Posts: 4 New User

     

    chat with malaysia Acer support

     

     Deep: Hi, my name is Deep. How may I help you?
     Hamed : hI
     Hamed : i HAVE aCER ASPIRE 4830tg
     Hamed : THE BATTERY STOPED SUDDENLY

     

     Hamed : WEEK AGO
     Hamed : mfg 1104
     Deep: please wait
     Hamed : 4830TG-2414G64Mnbb
     Deep: yes
     Hamed : S/N:LXRGM02019114********
     Hamed : SNID: 11432********
     Deep: yes
     Deep: for this model the battery already phases out
     Hamed : WHAT IS THAT MEAN?
     Deep: mean Acer no more producing the product 
     Hamed : SO i NEED TO THROW OUT MY LAPTOP?
     Deep: nope...
     Deep: You may connect the notebook with adapter
     Deep: and still can use it 
     Hamed : this is lap not disktop
     Hamed : it's useless without battery
     Deep: yes
     Hamed : and it's 16 month old 
     Deep: i understand..
     Hamed : so what is the understanding means?

     Deep: but somehow the product battery is already stop producing by Acer
     Hamed : and I'm asking what kind of company stop supporting product within less then it's warrenty?
     Hamed : the warrenty was 2 years
     Deep: for accessory just cover one under first year only
     Hamed : so that means Acer produce laps that live only one year?
     Deep: not for all the product
     Deep: please wait
     Deep: im checking 
     Deep: please wait for a while
     You have been disconnected from the chat due to inactivity.

     

    [edited to comply with guidelines]

     

  • st3ph3nnity
    st3ph3nnity Member Posts: 220 Enthusiast WiFi Icon

    Have a look to see if there are any sellers on eBay in your country or that will post to you...type in your model etc in the eBay search bar and you should find your item...I have bought several batteries from eBay for different laptops although I am in the UK.

     

    http://www.ebay.co.uk/sch/i.html?_odkw=http%3A%2F%2Fwww.ebay.co.uk%2Fsch%2Fi.html%3F_trksid%3Dp4738.m570.l1313.TR0.TRC0%26_nkw%3Dbattery%2Bfor%2BAcer%2BAspire%2B4830TG%26_sacat%3D0%26_from%3DR40&_osacat=0&_from=R40&_trksid=p2045573.m570.l1313.TR0.TRC0&_nkw=battery%2Bfor%2BAcer%2BAspire%2B4830TG&_sacat=0

  • hamed_fcs
    hamed_fcs Member Posts: 4 New User

    why should I look for solution outside ACER? within warranty period

  • st3ph3nnity
    st3ph3nnity Member Posts: 220 Enthusiast WiFi Icon

    Your first post says you do NOT know if it is within warranty...however,I`ll desist from assisting.

  • hamed_fcs
    hamed_fcs Member Posts: 4 New User

    Yes I said I don't know if it's (the battery) under warranty or not, because most manufacturer deferntiate the lap from the battery and adapter.

    but even if it's outside the warranty, the lap is still and no meaning to say we support the lap but not the battery

  • ScottyC
    ScottyC Member Posts: 433 Practitioner WiFi Icon

    Just call the Acer support line. If you're having that much trouble on chat it's not worth it. Just speak with someone directly and this will all get a lot easier.

     

    If you are still in warranty yes your battery is covered. You will have to do some tests but if the problem can't be fixed over the phone Acer will arange to replace your battery. Usually this involves either sending them your defective one and they will send you a new one once they receive it. Either that or they can put a hold on a credit card, send you a new one with a box and labels for return shipping, and they release the hold on your card as soon as they receive the defective part. Very easy process, but everything gets more complicated when you're trying to arrange things over chat.

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