computer crashes

gjhubs
gjhubs Member Posts: 7 New User
It would be a plus for the Acer company to admit the product is a lemon after being returned 3X.

Answers

  • Leho
    Leho Member Posts: 525 Mr. Fixit WiFi Icon

    Gjhu

    Sorry, but my experiences have been different than yours. I have one 5 year old Acer and one new this year. Both are working fine and have not crashed.  Acer's documentation and service could certainly be upgraded but their calculating machines are not lemons.

    All that being said, I don't have a particular brand loyalty to Acer.  My next purchase will depend more on specifications and my requirements than on brand.

    Leho

  • gjhubs
    gjhubs Member Posts: 7 New User

    You, obviously. have not had to send a new computer back 3x in 3 mos., and been told it is company policy.  What does the company want me to do in the meantime.  Obviously, I had to purchase a new computer.sending a computer back with a corrupt operating system and have it returned with NO operating system is almost funny.  I expect it back for the 4th time this week and cannot wait to see what happens next. 

  • Leho
    Leho Member Posts: 525 Mr. Fixit WiFi Icon

    Gjhu

    I apologize if I came across as in any way making light of your obvious problems and deep disappointment with Acer Service. That was not my intent.

    It is small solace, but you are not the first on this forum to report being affected by unsatisfactory service. Although not so stated by Acer, in the event it seems to me as if they have decided to make their profits from new sales and minimize expenses in documentation and service. By itself this does not make their products lemons. It is however a short sighted policy for average and even above average products, as only with very superior products can one successfully follow such a policy.

    In your case, my opinion is that it would probably be less costly for Acer to (quietly?) replace your computer.

    Leho

  • gjhubs
    gjhubs Member Posts: 7 New User

    I agree, all their products are not lemons but they should acknowledge when 1 apparently is.  The States are starting to pass computer lemon laws, as they should.  If this was a $50,000 car, I would have a new one in my driveway.  I will keep you informed on this computer when it is returned.  I hesitate to put my data in and have it wiped out again. 

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