Service complain

Khaled

On last November 9th, i bought an Acer V5-nxm4VEm013239098706600, from quality shop in City-Stars mall in Cairo, Egypt.

On April 27th, i faced difficulty to start the laptop, so i send it to service on April 28th.

Two days later, they informed me that: Hard disc will be changed, and you will loose all your data, and no windows will be installed untill you pay fees.

Is this the service of Acer??

Am i supposed to pay for something i already pay for it, since i bought the Acer with original windows 8???

Up till now no one solve this problem, its a very good recomendation to buy ACER??

Word of mouth, is a very important marketing tool in marketing products......

[edited for privacy]

 

 

Leho

Khaled

It is not clear to me where you sent your computer for service.  Was it to the 'quality shop' in City-Stars Mall or to Acer Service?  If to Acer,  did you previously register your computer to get the one year warranty and did you first discuss with Acer Service and follow their instructions for sending for service?

Leho.