New member ..needs help

alshookup
alshookup Member Posts: 2 New User

My granddaughter has an Aspire 3810tz and has been having problems since it was about 18 month old.

Firstly, the screen goes into green pixelation if the lid is moved.

Secondly, the touchpad is faulty and the left hand side appears depressed all the time and any text on screen is highlighted and won't react to the pad. It does work OK using a mouse though.

 

Any ideas please regarding what the problems may be and if they can be rectified cheaply\?

 

thanks

Answers

  • Mr_Helper
    Mr_Helper Member Posts: 129 Troubleshooter

    Hi, for the scren may be its cable is bad or the screen itself.

    For the touchpad, it needs replacement

    We would suggest contacting technical support in your region for further assistance with this issue.
    Acer Service and Support

  • alshookup
    alshookup Member Posts: 2 New User

    thanks for response.

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