how do i make a complaint?

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JohannisLate
JohannisLate Member Posts: 3 New User

there is no contact details anywhere...

don't say cvontact support as its this i want to complain about...

tbh i don't expect a response here...i haven't had one so far!

Answers

  • ElizabethS
    ElizabethS Member Posts: 845 Practitioner WiFi Icon
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    You should visit the Acer website and look for the Contact Us links.

  • JayBee
    JayBee Member Posts: 2 New User
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    Finding similar, I finally bought a new acer, and the guys at **bleep** Smith said they are getting better.

     

    Unfortunately, I have found the support side of things rather lacking.  You have to jump through hoops to get to certain pages, answering ridiculously unrelated questions, and even the web forms just dont appear to work.

     

    Might be time to rely on good ole snail mail and see if they can react.  The forum is a cop-out, customers supporting customers, with no real guide on the accuracy or reliability of responses.

  • Wolf2
    Wolf2 Member Posts: 5 New User
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    Join the club - I've been trying to make a complaint for months but Acer just couldn't give a stuff about you once they have your money. There is no way you can complain! I phoned Acer but even the Acer employee couldn't tell me how to do it. My warranty repair has cost me over $2000 so far. I might try the Ombudsman because they are legally required to have an easily accessible complaints service. Good luck!

  • Wolf2
    Wolf2 Member Posts: 5 New User
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    The best solution is to buy a Toshiba - anything but Acer!

This discussion has been closed.