Blue screen after Acer logo.

XscorpionX
XscorpionX Member Posts: 7 New User

I bought the Acer Aspire V3-571G-6622 last week and downloaded all of the updates on the first day. I left the laptop downloading 2 steam games over night and when I woke up I couldnt get the computer to start. The screen was blue and the only thing that I could see what the icon of the mouse, which I could move around.

I tried restarting the system several times and even took the battery out, but as soon as the Acer logo would appear, the screen would turn blue again.

 

I used the chat feature and spoke to an ACER rep which was able to help me through the chat.He suggested that I turn on the laptop and emmeidately hold the power button until it shut off. He asked me to repeat this 3 times until the computer went into recovery mode. In the middle of the installation, it froze again and the tech told me to shut it off.I turned it back on and the laptop went into a finalizing stage and I was able to restart it.Although the tech told me that I would lose all information and downloads, the computer recovered, but I didnt lose a thing.

 

Ive been using it for about 3 additional days, playing several games on it and using the web with no issues.

 

Should I be concened and try to return the laptop for a new one, or is this something normal and just a random "operating system crash" like the tech stated and assured me that it fixed the issue?

 

 

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