Why is there lag in the sound when I watch videos on my brand new Aspire V5 laptop??

d_e_young

When I watch videos, there is distortion in the sound and the video and sound becomes separate from each other.  It's funny the first time when you watch a door slam shut, then 5 seconds later, you hear it....  After that, it begins to p*ss you off.  If I pause the video, the sound and video match back up, but become separate again within seconds.  I'm not impressed that I have to watch a video by hitting the <space> bar every 20 seonds to correct the sound/video.

 

It's not a streaming issue.  The videos are loaded on my laptop and work fine with any other computer. 

Alan-London

Try VideoLAN. It's excellent and it's free:

 

http://www.videolan.org/vlc/index.html

 

d_e_young

Hasn't helped.. 

Mr_Helper

Hi,

Please try other video application like VLC or REAL PLAYER .

If the issue persists please run a scan with your antivirus or with another good antivirus

Awaiting your response.

d_e_young

I use VLC already.  The anti virus scan was negative.

 

The problem is more noticeable when I play movies on iTunes, but the other apps lag as well.  I'm wondering about a sound card or video card issue. 

Alan-London

Check your CPU usage before and again while viewing a movie. Is it high?

Check running services for anything unusual.

Check whether you have other processes running.

Check Device Manager for driver problems.

Check HDD/SSD for errors/problems.

 

Given your symptoms, I suspect your problem is software related rather than hardware.