how can I make my usb 3.0 work again?It suddenly stopped working out of the blue.

Gael
Gael Member Posts: 4 New User

how can I make my usb 3.0 work again? It suddenly stopped working out of the blue. My Pc is a new all-in-one Acer Aspire Z 1620. Is it possible that a virus has got into it through a pendrive? They are two USB ports the ones that are not working anymore, there is a third one that works perfectly well. I don't know how to solve this. The controller files are updated.

Answers

  • rajith
    rajith Member Posts: 63

    Tinkerer

    This might be a driver problem. Please try reinstalling the USB 3.0 driver from the Acer support page. Let me know the result.

  • Gael
    Gael Member Posts: 4 New User

    I've already tried to reinstall the drivers but a warning appeared saying that I have a later version already installed. Before doing that, I had uninstalled the Etron USB 3.0 controllers.

  • rajith
    rajith Member Posts: 63

    Tinkerer

    What is the operating system installed in the system?

  • Gael
    Gael Member Posts: 4 New User

    It is Windows 8 -64 bits-

  • rajith
    rajith Member Posts: 63

    Tinkerer

    Is the USB 3.0 detected in the device manager?

    (Windows key + X, select device manager)

  • Gael
    Gael Member Posts: 4 New User

    First of all, thank you very much for replying and trying to help. As regards your question about the device manager, it was detected as a hidden device, and it said the problem was that it wasn't connected to the PC. That's when I uninstalled the drivers.

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