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ACER ICONIA 484G64NS or 6120 Dual Screens - Ghost Touches

benjo55benjo55 Posts: 3Member

Hello

 

Can ACER please have any official words about this problem, starting firstofall to acknowledge the problem which clearly affect plenty of these ACER ICONIA 484G64NS or 6120 ?

 

Why is it so difficult for ACER to face responsabilities ? Trade issues ? contempt for the customer ?

 

Because Acer policy seems not to refund money, I hope that a SOLUTION coming from ACER will be sent to owners of this nice machine (by the way).

 

I think it is pathetic to waste time looking for forums to find any help, at the point that people ask you for money to get a fix

 

See http://www.notebookforums.com/t/240616/acer-iconia-6120-loss-of-touch-control/40

 

Sorry to be upset after ACER, but this behavious is unbearable

 

Regards

 

 

Answers

  • freezafreeza Posts: 1,316Member

    Good day

     

    If I recall, I got rid of this problem by going to services and having the touch engine module on manual and anything that had the word touch, set it on manual. That solved my problem forever. I have sold the notebook so I cannot recall the exact settings that I had it on. Just change anything you see about touch to manual.

     

    Regards,

    Freeza

  • benjo55benjo55 Posts: 3Member

    Thanks

     

    The fact is that I have installed Windows 8 Pro on the machine, but without installing anything coming with the DVDapp. So there are not any service related to ACER touch that is launched.

     

    The solution is anywhere else ... probably a hardware problem that ACER do not want to face, don't you think ? (as is it encoutered both in W7 and W8 environments)

     

    Regards

     

     

  • GlennGlenn Posts: 2Member

    Find the modifications necessary to do the ghosting repairs here free of charge.

     http://www.youtube.com/watch?v=LVdQo3e9ASo

    I have put the tape on my lower screen and it does work. I disabled touch on the upper screen as it is only used for viewing in my case.

    It is a shame that Acer developed an outstanding product but failed massively on their customer support.

    Cheers; Glenn

  • depoorterpauldepoorterpaul Posts: 1Member

    Dear glenn,

     

    I noticed you film yesterday, but I see it is removed.

    I have the same problem in my computer.

     

    greetings

     

    Paul depoorter

    Belgium

  • maniacimimaniacimi Posts: 3Member

    Attention, this GUY is a scammer! he do not know what causes the Problems!

     

    look here:

     

    http://www.youtube.com/watch?v=TdP731kyHNc

     

    and look here 

     

    http://www.notebookforums.com/t/240845/acer-iconia-6120-loss-of-touch-control-ghost-screen-issues-solution

  • uncsabremanuncsabreman Posts: 1Member

    can anyone re-up the YouTube video?

    http://www.youtube.com/watch?v=LVdQo3e9ASo

     

    It's the only one I briefly saw that actually stepped through the fix and not just the problem

  • maniacimimaniacimi Posts: 3Member

    @uncsabreman

     

    he already postet a new video!

     

    but attention this is not his idea and its not the solution of this problem

    where I do know this? I am the developer of this Fix

     

    Yes its only a Fix not a Solution!

     

    I already have found the Issue and already have a real Solution and Fix

    Its working since more then one Week!

     

    Perfect, no Issues anymore and 100% CPU power!

     

    I already have posted a Video of it!

    It causes no damage to the Laptop and all Problems are gone

     

    1. Screen goes blank if you close them (look Video)

    2. Fan is working normal, no jumps up and down

    3. no ghost touches (no jumps)

    4. 100% CPU ( you won´t loose any CPU Power anymore)

     

     

    My other Solution with Foam Tape did only solve Problem for some days or weeks! I do not recommend this anymore. It can cause burn or other damages! And until People are not posting my Ideas as their own in some Blogs, I do not tell anybody what causes Ghost Touch and what is the Real Fix!

     

    Everybody can tear down his Laptop and then put Foam Tape between Touch Panel and LCD Screen

     

    But Attention. This can damage your Laptop immortal. He never developed this Fix, so he do not know what Problems it can cause! So Attention! I do know it!

     

    here the link of this scammer and fraudster

    http://www.youtube.com/watch?v=t7xmmVgK8QY

     

    here the link for my first Fix with Foam Tape 

    http://www.notebookforums.com/t/240616/acer-iconia-6120-loss-of-touch-control

     

    here the link for my second and end Resulting Solution of this Problem! ( Attention I did not post it actually because People steal my Ideas)

    http://www.notebookforums.com/t/241185/acer-iconia-6120-ghost-touch-video-tutorial-solution

    here the Video of it!

    http://www.youtube.com/watch?v=nXnpa6GoPxI

     

     

  • rungrangkeirungrangkei Posts: 2Member

    my method is faster... no need to open the whole macine, just screen part , but great work.

    easy method http://senpa.us  and click ghost touch fix... foam tape may let thru electromagnetism.. i suggest you use electrician tape... plastic type used for serious stuff and not for freeze bags and paint mask.

     

     

  • ElizabethSElizabethS Posts: 845Member



    While our members are generally eager to provide useful information, be advised that Acerdoes not validate third party external links for downloads or content and is not responsible for them. Acquiring files through such links or using directions found there is at the user’s own risk.

  • rungrangkeirungrangkei Posts: 2Member

    my bad Smiley Wink

  • ghaith_assafghaith_assaf Posts: 1Member

    is there any official solution from acer support  ????????????????

  • gmrosagmrosa Posts: 3Member

    HELLO I HAVE AN ACER ICONIA 6120 WITH GHOST TOUCH IN UPPER SCREEN

    IS YOUR SOLUTION STILL WORKING ? IT IS PERMANET ?

    THANKS FOR YOUR HELP

     

  • eddieward10eddieward10 Posts: 4Member

    From what i can gather, acer still refuses to accept that there is a fundamental flaw with the hardware of this pc.

     

    Mine has ben doing it off and on since i got it. I can live with it for the moemnt, but if it gets worse will take in back to seller..as i had a two year warranty

     

    I havent tried rungrangkei's solution with the electrical tape and increased vent aperture. Despite looking extensively on internet the only oyher person who claims to have a permanent solutiion is someone who wants paying for it. His perogative..but i dont like that he uses these communities to 'advertise' his solution.

     

     

  • GlennGlenn Posts: 2Member

     

    Now that that you have taken you tablet apart and put it all back together to find that your fix only lasted a few weeks try this…

    1 - Set your windows update so you can pick and choose what you update. Not automatic.

    2- Download the original VGA driver from here. http://www.acer.co.uk/ac/en/GB/content/drivers and save it somewhere. If you have moments like me you will probably need it again.

    3 – Install the driver ignoring the message that you are loading an older version. Done

    4 – When choosing your updates select whatever you need except - Intel Corporation driver update for intel® HD graphics  -

    Cheers; Glenn

    Credit goes to Farinello

    PS:

    I have only had this working a few days and cannot say how long it will last.

    There are other problems with printer updates shutting down VPN tunnels but that is another post.

    If this doesn't work for you please post a note.

  • eddieward10eddieward10 Posts: 4Member

    Hi Glenn

     

    Thanks for the advice. Unfortunately when i try to install the original VGA driver downloaded from the Acer website,  it comes up with a message telling me 'the driver being installed for this computer is not validated. Please obtain the appropriate driver from the computer manufacturer'. It does not give me the option to ignore this message.

     

    Any ideas?

     

    cheers

    eddie

  • eddieward10eddieward10 Posts: 4Member

    Following on from last email.....i worked out how to install the earlier version of the driver....but unfortunately it didnt help. still got the ghost touches. Anyway for the moment have disabled the top screen touch input and just use a mouse in conjunction with the touch keyboard. This seems to have cured the problem of the ghost touching on the top screen....although once in a while the virtual keyboard stops working and the touch monitor engine process sticks at 25% CPU power. shame tho not to be able to use touch screen functionality to its full potential.

     

    eddie

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