Acer Aspire 5250 turning off on its own

Acer5250
Acer5250 Member Posts: 1 New User

Hello,

  My girl has been having issues with her laptop turning off right after she turns it on.  It also sometimes just shuts off completely after she gets on the internet, or if she leaves it on for a random period of time it just shuts off.  Sometimes when she reboots it will pop up that the laptop was not shut down properly, do you want to start up in safe mode, etc. 

   She seemed to be having issues months ago running Microsoft Security Essentials and what I saw happening looked like a virus, so I removed that and put AVG and Malware Bytes on, and it seems to run fine now with those, although she says she still gets pop ups stating virus's were blocked by AVG. 

   I ran both in safe mode but have not messed with the registry at all.  I also read online about it being overheating issues or the graphics card not sitting right in its slot, but to me it seems like more of a virus thing.  Its roughly 2 years old, bought brand new. If anyone has any good suggestions/advice please let me know.  Thanks

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