Synaptic TouchPad on ACER 5732z has stopped working. Already loaded official driver. (Ran ComboFix)

Acer5732z

Greeting all,

Performed traditional steps to get TouchPad running again.  Downloaded official Synaptics DRIVER from Acer SUPPORT site. Ran the install process. Messaged that completed successfully

- the Acer says, "Device is running" when check in Advanced System Information area.

VIRUS:  I definitely got "hit" by a virus.  Saw all the [TABS] start auto-firing ! !!  couldn't stop it.

 (+) symptom that Network CONNECTIVITY was "cut" and overtaken.  Only ran again, after running ComboFix virus/malware tool.  ( Identified WOW system file INFECTED, and replaced.)

NET NET:

After multiple reboots, Network functions.

Can manually "run" Mozilla and get onto WebSites.  (know the ALT-F key strokes from early days.)

But the Mouse POINTER is frozen in middle of screen.

UNABLE to access the Synaptics TouchPad.

PHYSICALLY:  the machine has not left the house since the Virus hit.  All other aspects of machine operational.

Just cannot get "successful access" to Touch function of PAD.  * I know the Button that toggles ON/OFF and gives a visual

of the pad ICON. - to no avail.

Any assistance would be appreciated.

Out of Warranty.  (but technically capable)

Max Tillinghast.

T H A N K S.

Clyde

I'd suggest reloading the system if you're having that much trouble with a virus.

 

http://acer.custhelp.com/app/answers/detail/a_id/29934

 

gcsgupta

Did you check the touchpad toggle button on the top of the keypad, where you power on the laptop?

 

toggle the key, I know quite a few people that accidentally turn of the touchpad.

srdodd

Wow, thanks so much for the tip on the toggle! It really does help to read the manual.