what does "radio off" mean?

sylvyrwyng
sylvyrwyng Member Posts: 2 New User

I am unable to connect my wireless router to my laptop.  it keeps telling me that my "wireless capability is turned off" .  When I run the troubleshooter, it tells me that my "radio is turned off" .  How do I turn it on?  I have gone to acer support and down loaded the drivers that they have given me but this is not working.  what am I doing wrong?

Answers

  • Honeybee
    Honeybee Member Posts: 50 Troubleshooter

    Please offer more information about your device(laptop and wireless router) as well as the setting of your wireless router.

  • sylvyrwyng
    sylvyrwyng Member Posts: 2 New User

    notebooks is acer aspire 3-771 and haven't clue what the router setting is.  Had to recover computer with disc from acer and have not been able to have wireless since then.  Even the link for the new driver that acer sent doesn't work.  they told me that the driver would turn on the wireless capability.  Not even close. So went to the driver section of the site and don't even know which one I am supposed to download.  I am really frustrated.  How do I find my router settings?  I can't even get the router info to load on my acer.

  • Fov
    Fov Member Posts: 26 New User

    You should check if the network adapter driver installed successfully. Right-click <My computer> on the management to the device manager to see the network adapter.Generally, if the driver is unavailable, there will have a"?" or "!" remark. If the driver is OK, there may be some problem on the network adaptor setting. The networking protocol of your laptop is 802.11 b/g/n, check if your router meets it. In addition, you should make sure your wireless network adapter and the wireless network service are in open status.

  • Fov
    Fov Member Posts: 26 New User

    It seems that you should connect to touter to find the settings.

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