Monitor showing Brown background color during video, movie

sunilgupta
sunilgupta Member Posts: 1 New User

Hi,

 

I have a accer PC Monitor been more than 1 year. Currently I'm facing a big problem, My Monitor  background color has been changed by Black to Brown.

Now whatever play the black color not showing in uppor or bottom of the videos or movie or TV Chennels. There is showing brown color instead of black color

Please guide me how to fix that problem or should i ask customer care to replace the monitor?

Thanks
Sunil


[edited for privacy]

Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    I'm sorry to hear you're having difficulty with your monitor.

     

    There is only limited information that I can provide without a monitor model number.

     

    When colors appear to be distorted or faded, it is best to go through your controls and restore the default settings, then adjust to see if you are able to correct the issue. 

     

    If you are unable to correct the issue, a call to your local service or customer care team would be appropriate.

  • Raffi
    Raffi Member Posts: 59 Troubleshooter

    If you are using Acer monitor purchased in US that should have 3 years manufacturers warranty.

    Most of the times after restoring to default settings would not solve the issue.

    Try connecting the monitor to different tower or laptop to confirm the issue and contact Acer support for futher assistence.18008162237

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