Acer 5552 laptop screen issue

xega
xega Member Posts: 1 New User

I really hope someone here can help me.

 

My wife was using her laptop today, looked away for a second and the screen was blank.  It was not black, there was still light in it but everything had disappeared.  

 

I have tried to turn it on and off again.  Turn it off and remove the battery, holding the power button down for approx 20 seconds, then plugging the laptop in (without battery) and the same issue occured.  I tried using the FN + testing various F buttons, and when I pressed the F button that switches screens, the screen went black and then turned back on once I clicked the F button again.  I tried FN + the arrow buttons and I could see the screen light go up and down, but nothing more.

 

Finally I tried plugging an external monitor into the laptop but got no display on the external monitor.

 

Any ideas what could be wrong??

Thanks in advance!

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