13gen Intel Processor issue - Is the extended warranty still going on?

DSC_Nick

Hello,

I've recently got a PO5-650 from a customer that was bluescreening during games. I've tried reloading Windows 11 but the issue has still persisted. While waiting for Windows to load, I read about the issue with 13 gen Intel processors crashing Windows. I also see this link listed on the support page:

https://community.acer.com/en/kb/articles/17446-two-year-extended-warranty-on-13th-and-14th-generation-intel-core-desktop-cpus

Is this extended warranty still valid? I've tried updating the BIOS to the latest version and the issue still persists. I've read that the issue can persist even after updating to the latest BIOS revision.

When I call Acer support, they just say that since the main warranty is expired, they can't help. They don't know anything about the above link. Online chat disconnects me before I have a chance to talk to anybody.

I'm trying to find out if the extended warranty is still valid and how to make a claim if so so I can notify the customer. Any help would be appreciated.

Thanks

StevenGen

We at Acer community don't have any authority to advise you on warranty issues as far as the 13th and 14th Gen cpu intel microcode issues. The Predator Orion PO5-650 has had its cpu microcode update with bios dated: 2024/12/03 and version R01-B2 that fixed the “INTEL Microcode 0x12B update for the Intel 13th and 14th Generation CPU issue” which is a fix for the overheating issues of these Intel cpu’s.

See this "Intel has released a statement in response to instability reports on some 13th and 14th generation Intel Core Desktop CPUs" also as it explains Intel's commitment to this cpu issue.

If your customer with this Predator Orion PO5-650 desktop is withing that extended warranty period which means from the date that he bought the desktop with the Acer 12 months standard warranty and the extended 2 years warranty, which is a total of 3 years, then the 13th Gen cpu of the PO5-650 should be covered under that warranty, but I think that this could be an Intel extend warranty.

As and if Acer won't honour this warranty, then you need to contact Intel about this cpu issue and what their solution is, as they are the manufacturers of these cpu's and its their 2 year extended warranty that was advertised, so show them the article that states categorically this warranty brief of the "Two Year Extended Warranty on 13th and 14th Generation Intel Core Desktop CPUs" which was widely advertised and stated by Intel in most of the computer articles on this subject on the web. Good luck and hope you sort this out.

If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍