Intel has released a statement in response to instability reports on some 13th and 14th generation Intel Core Desktop CPUs. To help address these reports, Acer is offering a two-year extended warranty for affected Intel Core 13th and 14th Gen desktop processors causing instability issues. We are working closely with Intel to address the situation through microcode updates. Customers experiencing such issues should contact their nearest Acer service center.
Impacted Models and BIOS update schedule*:
Model name | BIOS version | BIOS release date (Estimated) |
|---|
Altos P150_F8 | R01-B0 | 12/10/2024 |
Aspire TC-1780 Aspire XC-1780 Aspire TC-1770 | R01-A4 | 9/25/2024 |
Aspire TC-1785 Aspire XC-1785 Aspire TC-1775 | 1.05 | 10/4/2024 |
Nitro N50-650 | R01-A4 | 9/25/2024 |
Nitro N50-656 | 1.04 | 10/4/2024 |
Predator PO3-650 | R01-A4 | 10/24/2024 |
Predator PO3-655 | 1.03 | 1/7/2025 |
Predator PO5-650 | R01-B0 | 9/9/2024 |
Predator PO5-655 | 1.04 | 9/18/2024 |
Predator PO7-650 | R01-B0 | 9/9/2024 |
Predator PO7-655 | 1.04 | 9/18/2024 |
Predator POX-650 | 1.03 | 1/21/2025 |
Predator POX-655 | 1.03 | 2/7/2025 |
Predator POX-950 | 1.05 | 11/28/2024 |
Predator POX-955 | 1.03 | 12/24/2024 |
Veriton N4710G Veriton N4710GT Veriton Vero N4710GT | R02-A3 | 6/23/2025 |
Veriton N6710G Veriton N6710GT | R02-A3 | 6/30/2025 |
Veriton M8715G Veriton M8715GT Veriton K8715G Veriton K8715GT Altos P130_F9 Veriton M4715G Veriton M4715GT Altos P10_F9 Veriton X8715G Veriton X8715GT | R01-B0 | 11/20/2024 |
Veriton X4715GT Veriton X4715G Altos P10_F9_EX | R01-B0 | 11/20/2024 |
Veriton S2710G Veriton X2710G | R01-B0 | 11/22/2024 |
Veriton Vero M8720GT Veriton M8720G Veriton Vero X8720GT Veriton X8720G Altos P130_F9_EMR Altos P130_F9_EXR | 1.04 | 10/4/2024 |
Veriton Vero X4720GT Veriton X4720G Veriton Vero M4720GT Veriton M4720G Altos P10_F9_EMR Altos P10_F9_EXR | 1.02 | 10/4/2024 |
Veriton Vero X6725GT Veriton Vero M6725GT Veriton X6725G Veriton M6725G | 1.01 | 10/4/2024 |
Veriton T950 | 1.01 | 10/11/2024 |
Veriton T950 | R01-A2 | 11/20/2024 |
Veriton K4710G Veriton K4710GT Veriton M4710G Veriton M4710GT Veriton X4710G Veriton X4710GT | R02-A4 | 6/10/2025 |
Veriton K6710G Veriton K6710GT Veriton M6710G Veriton M6710GT Veriton X6710G Veriton X6710GT | R02-A4 | 6/16/2025 |
Veriton Vero N4720GT Veriton C650 | 2.02 | 2/14/2025 |
Veriton Vero N4720GT Veriton C650 | 1.02 | 5/9/2025 |
Veriton Vero N6720GT | 2.02 | 11/15/2024 |
Veriton Vero N6720GT | 1.02 | 5/16/2025 |
Veriton S2715G Veriton X2715G Veriton 172X Veriton 172S Veriton H3770X Veriton H3770T | 1.01 | 2/27/2025 |
Veriton S2715G Veriton X2715G Veriton 171X Veriton 171S Veriton H3760X Veriton H3760T | R02-A1 | 4/23/2025 |
Veriton S2715G Veriton X2715G | R01-A3 | 4/16/2025 |
Veriton S2720G Veriton X2720G | 1.03 | TBD |
Veriton X6715G | R01-A3 | TBD |
Veriton X6720G | 1.03 | TBD |
Veriton Vero Z6724GT Veriton A890 | 1.01 | 3/28/2025 |
Veriton Vero Z4724GT | 1.01 | 3/14/2025 |
Veriton Z4727GT | 1.01 | TBD |
Veriton Z2724G | 1.02 | 3/21/2025 |
Veriton Z4714G Veriton Z4714GT Veriton Vero Z4714G Veriton Vero Z4714GT | R02-A3 | TBD |
Veriton Z4717G Veriton Z4717GT | R02-A3 | TBD |
Veriton Z6714G Veriton Z6714GT Veriton A890 | R02-A3 | TBD |
Veriton E450_U11 Veriton B450_U11 Shangqi V4270_U11 Shangqi X4270_U11 Shangqi N4270_U11 Shangqi N4288_U11 | R01-B2R | 10/15/2024 |
Veriton T650_U9 Veriton D650_U9 Vero Veriton B650_U9 Vero Shangqi N4670_U9 Vero | R01-B2 | 9/5/2024 |
Veriton T650_U9 Veriton D650_U9 Vero Veriton B650_U9 Vero Shangqi N4670_U9 Vero | R01-B2R | 10/15/2024 |
Veriton T650_U19 Veriton D650_U19 Vero Veriton B650_U19 Vero Shangqi N4670_U19 Vero | 1.03R | 10/15/2024 |
Veriton A850 Shangqi A6670 Shangqi A24-1700 Shangqi A27-1700 Veriton A650_U10 | R01-B1R | 10/11/2024 |
Veriton A850 Shangqi A6670 Shangqi A24-1700_U20 | 1.02R | 10/30/2024 |
Acer stands behind its products and is committed to supporting customers experiencing instability with their 13th and 14th Gen desktop processors. A BIOS update has been developed to address this issue and is available on our support website, along with step-by-step instructions for updating the system BIOS. We are now releasing BIOS updates* containing updated microcode to resolve voltage spikes that occurred under certain conditions. If your model is listed in the table above, please regularly check the BIOS release schedule, which will be updated.
* BIOS update release dates are subject to change
