Model: C723 - Keyboard not detected by ChromeOS, but work in reset screen

IACS_IT
IACS_IT Member Posts: 1 Newbie

I have multiple machines with this problem, so I think this is tied to this specific model, C723-K22H.

Symptoms:

  • The keyboards seem not to work
  • when I use the on-screen keyboard to login in and go to Settings>Device is says no keyboard is detected
  • wiping, resetting, updating, even loading OS from external device, does not resolve issue
  • physically reseating the keyboard does not work

The thing that really confuses me though is that if I hit Esc+Refresh+Power on the keyboard not only will is correctly see the input and enter the recovery-mode screen, in recovery mode it sees the keyboard fine, letting me select buttons and even type in the password for the wireless network!

Why the heck will it not see the keyboard in ChromeOS?