Low FPS & 0% GPU Usage on Nitro 5 (AN515-57) with RTX 3070

PopelnitskyiaAxim
PopelnitskyiaAxim Member Posts: 1 Newbie

Hello everyone,

I'm facing a critical performance issue with my Acer Nitro 5 laptop (model AN515-57).My specifications are:

  • CPU: Intel Core i7-11800H
  • GPU: NVIDIA GeForce RTX 3070 Laptop GPU
  • RAM: 16 GB

The problem is that in the game Enlisted (and other demanding titles), I'm getting a consistently low 25-27 FPS, regardless of the in-game graphics settings.

When I check Task Manager, it confirms that my dedicated NVIDIA RTX 3070 GPU is at 0% utilization. The game appears to be trying to run on the integrated Intel graphics instead. The NVIDIA GPU temperature is normal (around 53°C) because it is completely idle.

I have already tried every standard troubleshooting step, but nothing has worked:

  • Forced the game's executable (enlisted.exe) to use the "High-performance NVIDIA processor" in the NVIDIA Control Panel.
  • Set the graphics preference for the game to "High Performance" in Windows Graphics Settings.
  • The laptop is always plugged into AC power.
  • The Windows Power Plan is set to "Ultimate Performance".
  • In the NitroSense software, the mode is set to "High-Performance" and CoolBoost is on.
  • I performed a clean installation of the latest NVIDIA drivers via GeForce Experience.
  • I've checked the in-game settings, including toggling DLSS on and off.

Despite all of these actions, the system stubbornly refuses to use the dedicated RTX 3070. Has anyone encountered an issue this persistent? Could this be a sign of a hardware fault, a specific BIOS issue, or another conflict I'm missing?

Any help would be greatly appreciated.

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Answers

  • Puraw
    Puraw ACE, Member Posts: 18,675 Trailblazer

    Hi @PopelnitskyiaAxim

    The AN515‑57 is a 2021 Windows 10 release, and its last BIOS — v1.20 from Sept 13 2023 — predates Windows 11 24H2. Until Acer ships a newer BIOS, it’s best to hold off on 24H2 to avoid low‑level compatibility issues.

    While waiting, you can optimise the current setup:

    • Update to the latest Intel chipset (Oct 20 2023) + NVIDIA driver branch certified for 24H2.
    • If still on HDD, upgrade to a quality NVMe SSD (PCIe 3.0 or 4.0).
    • Max RAM to 32 GB dual‑channel.
    • Remove OEM bloatware and unnecessary background apps.

    This keeps the machine fast and stable now, and ready for a smooth upgrade once Acer releases a post‑v1.20 BIOS.