NitroSense not working on Acer Nitro 5 AN515-54 with Windows 11 ("Nothing happens" when launching)

rafila
rafila Member Posts: 1 Newbie
edited 4:26PM in Nitro Gaming

Model: Acer Nitro 5 AN515-54
Operating System: Windows 11

Issue: NitroSense (version 3.01.3020) does not launch after a clean installation of Windows 11. Attempting to open it from the Start menu, via the UWP command, or by directly running NitroSense.exe results in no action (no windows or visible error messages). Before the format, NitroSense worked fine, likely on Windows 10. I suspect the issue is due to a compatibility check, as the AN515-54 lacks official NitroSense support for Windows 11 according to Acer.

System Details:

  • Installation Files: I have a copy of NitroSense 3.01.3020 in D:\Backup\BackupDrivers\Nitro Sense_Acer_3.01.3016_20200918_W10x64_A\Nitro Sense_Acer_3.01.3020_W10x64\NitroSense_V3.01.3020\.
  • Installation Folder: C:\Program Files\WindowsApps\AcerIncorporated.NitroSenseV31_3.1.3020.0_x64__48frkmn4z8aw4 contains NitroSense.exe and required DLLs (msvcp140.dll, msvcr120.dll, vcruntime140.dll, etc.), confirming a complete installation.
  • Feature.ini: Compared Feature.ini for AN515-54 (YearType=2019) and AN515-55 (YearType=2020); they are identical except for the year.

What I’ve Tried:

  1. Running NitroSense as a UWP app:
    • Command: explorer.exe shell:appsFolder\AcerIncorporated.NitroSenseV31_48frkmn4z8aw4!App
    • Result: Nothing happens, no visible errors.
  2. Running NitroSense.exe directly:
    • Start-Process -FilePath "C:\Program Files\WindowsApps\AcerIncorporated.NitroSenseV31_3.1.3020.0_x64__48frkmn4z8aw4\Win32\NitroSense.exe"
    • Result: Nothing happens, no visible errors.
  3. Verifying the installation:
    • Confirmed NitroSense is registered with Get-AppxPackage -Name AcerIncorporated.NitroSenseV31*.
    • Checked the Win32 folder, which contains NitroSense.exe (14.4 MB) and DLLs, indicating a complete installation.
  4. Reinstalling NitroSense:
    • Add-AppxPackage -Path ".\6e33b60dcb2a4b5792a508f651472333.appxbundle" -Verbose
    • Result: Installation successful, but it still doesn’t launch.
  5. Considering the AN515-55 installer:
    • Downloaded a newer installer for the AN515-55 (likely 3.01.3028, with 05e19a86e4124aab932135fcf4db595d.appxbundle), but haven’t installed it yet.
    • Compared Feature.ini for AN515-54 and AN515-55; the only difference is YearType (2019 vs. 2020).

Question for the community:
Has anyone with an Acer Nitro 5 AN515-54 managed to get NitroSense working on Windows 11? Have you tried the AN515-55 installer (modifying Feature.ini to YearType=2019) or solutions like updating the BIOS, configuring services, or reinstalling Windows 10? Are there any beta versions or unofficial patches from Acer for this model? Any help or experiences would be greatly appreciated.