PREDATOR HELIOS NEO 16, when I connect the devices, they're not detected in the Thunderbolt Control

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sfeirproaudiovisual
sfeirproaudiovisual Member Posts: 1 Newbie
edited 5:04PM in Predator Laptops

I want to use the Thunderbolt ports on my PREDATOR HELIOS NEO 16, but when I connect the devices, they're not detected in the Thunderbolt Control Center.


I've already tried the following steps:


- Installing different versions of the Thunderbolt Control Center
- Reinstalling the drivers
- Resetting Windows 11 to factory settings
- Updating the motherboard firmware
- Checking the BIOS options, but there's nothing about Thunderbolt

I have an Asus Zephyrus M16 with which the same thing happened. When I bought it, I looked for the most updated driver and installed it, and it worked. However, on my PREDATOR HELIOS NEO 16, I haven't been able to fix it.


Everything indicates that it's a software issue because the ports work fine if I connect an HDMI adapter, hard drives, etc. What it doesn't detect are the Thunderbolt devices.

I hope someone knows the trick.