Acer Aspire 315 Touchscreen suddenly stopped working, not showing in Device Manager

wclexa

I bought an Acer Aspire 3 15 less than a month ago and the touchscreen doesn't work now. it worked a yesterday. I looked in the Device Manager and it's not listed in the Human Interface Devices.

How do I get this to function again?

Thanks

[Edited the thread to add model name to the title]

StevenGen

https://community.acer.com/en/discussion/728114/acer-aspire-315-touchscreen-stopped-working

use these basic fixes below and follow this guide HERE, as it should reengage, if it doesn't, then send your Aspire 3 back to Acer tech Support in your country. Good luck and hope this helps you out.

Basic Fixes:

• Update Windows 11 and restart it: An outdated Windows 11 build can lead to touchscreen issues on your laptop. Head to Windows Settings > Windows Update menu. Install pending updates, and you will be good to go.
• Download updates from Acer: to install required updates, tweak hardware settings, check system properties, and more. Download updates for them from the manufacturer.
• Remove a thick screen protector and clean your screen: If you use a screen protector to prevent the display from scratches, the protector’s thickness may prevent the touch inputs from being registered accurately. Remove it and clean your screen.

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Axxo

If the touchscreen on your Acer Aspire 315 suddenly stopped working and is not visible in Device Manager, the first step is to try enabling it in Device Manager. If it's not visible, try scanning for hardware changes. If the issue persists, consider updating or reinstalling the touchscreen driver or resetting the PC. If these steps don't resolve the problem, it might indicate a hardware issue with the touchscreen digitizer or its connection.

Troubleshooting Steps:
1. Check Device Manager:
Open Device Manager by pressing Windows Key + X and selecting Device Manager.
Expand "Human Interface Devices".
Look for "HID-Compliant Touch Screen". If it's present but disabled, right-click and select "Enable device".
If the device is not listed, try clicking "Action" and selecting "Scan for hardware changes".
If the device still isn't found, proceed to the next steps.
2. Update or Reinstall the Driver:
If the touchscreen is visible but not working, right-click on "HID-Compliant Touch Screen" and select "Update driver".
Choose "Search automatically for updated driver software".
If that doesn't work, try selecting "Browse my computer for drivers" and then "Let me pick from a list of available drivers on my computer" to choose an older driver.
If updating doesn't help, uninstall the driver and restart the computer to allow Windows to reinstall it automatically.
3. Restart your PC:
A simple restart can resolve minor glitches and refresh hardware detection.
4. Safe Mode:
Boot into Safe Mode (hold Shift while clicking Restart > Troubleshoot > Advanced Options > Startup Settings > Restart > Press F4).
If the touchscreen works in Safe Mode, it suggests a software conflict.
5. Reset This PC:
If all else fails, consider resetting your PC. Go to Settings > Recovery > Reset PC > Keep my files.
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