Acer Swift X16 stuck on the Acer logo screen at boot up.

My Acer's Swift X16 is stuck on the Acer logo screen just after pressing on button. After about two minutes the fun spins really fast showing high CPU load. It doesn't go any further after a long wait, just green Acre logo on a black background.

I have reset the battery by pressing the small reset button underneath the laptop in the hole for about 10 seconds. That doesn't help.

Looks like it's stack on the BIOS part. I can't get into the BIOS settings either.

Anybody has any idea what could be wrong and how to fix it?

I bought the laptop brand-new year and a half ago and I didn't use it a lot. Maybe two hours a day.

Recently I haven't done any upgrades or any BIOS upgrade so it's very strange for me.

Accepted answers

Kriswaw

Hi guys

The problem was with the M2.0 SSD being corrupted. I replaced it with a new one from Amazon and could install a brand new Windows 11 from a pendrive. All working now absolutely fine.

The system doesn't see the corrupted m2.0 drive through adaptor. I can't copy any of my data.

Thanks for the help anyway.

All comments

StevenGen

https://community.acer.com/en/discussion/728092/acer-swift-x16-stuck-on-the-acer-logo-screen-at-boot-up

You need to do a Hard Reset first of your laptop, as the EC chip on your SFX16-xx laptop is stuck and frozen and needs a proper reset, so follow the guide below. If a hard reset doesn't fix the laptop boot, then you need to do a Win-11 stirrup repair, to fix the start-up files, if that doesn't work, then you need to reinstall Win-11 with a clean install, if that docent work, then the boot M.2 SSD is faulty and you need to replace the drive. Good luck and hope this helps you out to fix the laptop booting.

Hared Reset: Remove the twelve (12) screws securing the lower case to the upper case, place both thumbs on the centre of the upper case then push the upper case firmly to pry the bottom edge latches, then continue releasing the remaining latches. Then remove the lower case.

Then disconnect the main battery cable from the mainboard, then take the main battery out. then press the power key for 10 seconds to release all power to the laptop. Then disconnect the RTC/BIOS battery and then short the bios batteries + & - pins at the mainboard plug (as shown below in the orange squared area) to reset CMOS.

Leave the laptop like that for at least 30-60min so that the EC and Chipset chips reset completely and then reconnect everything and reboot, as the laptop should turn on and boot properly with an image on the screen and not get stuck on the "acer logo".

If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

Puraw

https://community.acer.com/en/discussion/728092/acer-swift-x16-stuck-on-the-acer-logo-screen-at-boot-up

Hi Kriswaw

It’s unlikely to be an EC reset issue. The symptoms fit a corrupted bootloader or unstable memory.

Try this, in order:

Force WinRE, then try Safe Mode

Power on, then force power off as Windows starts to load. Repeat this on/off cycle 3 times (hold the power button ~10 seconds each time). On the 4th boot you should land in the Windows Recovery Environment.
Choose Troubleshoot > Advanced options > Startup Settings > Restart, then press 4 (Safe Mode) or 5 (Safe Mode with Networking).This 3‑interrupt method is a documented way to reach WinRE from a black/blank boot. If you can boot, you can also use Settings > System > Recovery > Advanced startup to get to the same menu on Windows 112.

Repair startup files

In WinRE, go to Troubleshoot > Advanced options > Startup Repair.
If it can’t fix it, open Command Prompt in Advanced options and rebuild the boot files, e.g.:bcdboot C:\WindowsThis recreates the EFI bootloader on UEFI/GPT installs when BCD is missing/corrupt.

Rule out bad RAM quickly

If the system has two RAM modules, try booting with one stick at a time (swap slots) to see if instability clears.
If you reach Windows, run Windows Memory Diagnostic (mdsched.exe). Unstable RAM can mimic storage/boot corruption.

If Windows loads, do an in‑place recovery

Windows 11: Settings > System > Recovery > “Reinstall now” under Fix problems using Windows Update. This refreshes system files while keeping apps and data.

If it still won’t boot cleanly, reset or clean install

From WinRE: Troubleshoot > Reset this PC > Keep my files (Cloud download preferred).
Or create a fresh USB and clean install:
- Windows 11: https://www.microsoft.com/software-download/windows11
- Windows 10: https://www.microsoft.com/software-download/windows10

Notes:

EC/CMOS resets don’t repair Windows boot records. The hang at logo + spin-up pattern is classic OS/bootloader corruption; start with WinRE/Safe Mode and boot repair, not board-level resets3.
If all of the above fail, suspect the boot SSD.

Kriswaw

Good morning guys

Thanks for the answers and advices.

First I opened the laptop and done the hard reset with unplugging the BIOS battery, leaving it for an hour and plugging all back in as in the above first advice. After starting the laptop and the Acer logo screen I got a message "no bootable drive". Does it mean the M2 memory is corrupted? After another restart i could get into the BIOS settings by pressing F2. Another restart of the laptop got me back to the Acer logo screen and couldn't do anything, not even getting back to BIOS settings. I had to reopen the laptop and do the hard reset by disconnecting the BIOS battery again.

Any idea what it could be?

Thanks

Kris

Axxo

If your Acer Swift X16 is stuck on the Acer logo at startup, you can try a few troubleshooting steps to resolve the issue. First, try a hard reset by disconnecting the power cord and holding the power button for 15-20 seconds. If that doesn't work, enter BIOS settings (usually by pressing F2 or Delete during startup) and reset them to default. If the problem persists, attempt a startup repair through Windows Recovery Environment, or consider a factory reset as a last resort.

Troubleshooting Steps:
1. Hard Reset:
Turn off the laptop and unplug it from the power source.
Remove the battery (if possible).
Press and hold the power button for 15-20 seconds to drain any residual power.
Reinsert the battery and plug the power cord back in.
Turn on the laptop.
2. BIOS Reset:
Power on the laptop and repeatedly press the designated key (usually F2 or Delete) to enter BIOS settings.
Navigate to the option to reset BIOS settings to default (often found under "Load Defaults" or similar).
Save changes and exit BIOS.
3. Windows Recovery Environment (WinRE):
Force WinRE by repeatedly turning the laptop on and off during startup (usually 3 times) until it enters WinRE.
Alternatively, you can access WinRE through Settings > System > Recovery > Advanced startup in Windows 11.
In WinRE, navigate to Troubleshoot > Advanced options > Startup Repair.
4. Startup Repair:
Within WinRE, select Troubleshoot > Advanced options > Startup Repair.
Windows will attempt to automatically fix startup issues.
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If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.

Kriswaw

Hi guys

The problem was with the M2.0 SSD being corrupted. I replaced it with a new one from Amazon and could install a brand new Windows 11 from a pendrive. All working now absolutely fine.