Acer Swift X16 stuck on the Acer logo screen at boot up.

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Kriswaw
Kriswaw Member Posts: 1 New User

My Acer's Swift X16 is stuck on the Acer logo screen just after pressing on button. After about two minutes the fun spins really fast showing high CPU load. It doesn't go any further after a long wait, just green Acre logo on a black background.

I have reset the battery by pressing the small reset button underneath the laptop in the hole for about 10 seconds. That doesn't help.

Looks like it's stack on the BIOS part. I can't get into the BIOS settings either.

Anybody has any idea what could be wrong and how to fix it?

I bought the laptop brand-new year and a half ago and I didn't use it a lot. Maybe two hours a day.

Recently I haven't done any upgrades or any BIOS upgrade so it's very strange for me.

Answers

  • StevenGen
    StevenGen ACE Posts: 15,170 Trailblazer

    You need to do a Hard Reset first of your laptop, as the EC chip on your SFX16-xx laptop is stuck and frozen and needs a proper reset, so follow the guide below. If a hard reset doesn't fix the laptop boot, then you need to do a Win-11 stirrup repair, to fix the start-up files, if that doesn't work, then you need to reinstall Win-11 with a clean install, if that docent work, then the boot M.2 SSD is faulty and you need to replace the drive. Good luck and hope this helps you out to fix the laptop booting.

    Hared Reset: Remove the twelve (12) screws securing the lower case to the upper case, place both thumbs on the centre of the upper case then push the upper case firmly to pry the bottom edge latches, then continue releasing the remaining latches. Then remove the lower case.

    image.png

    Then disconnect the main battery cable from the mainboard, then take the main battery out. then press the power key for 10 seconds to release all power to the laptop. Then disconnect the RTC/BIOS battery and then short the bios batteries + & - pins at the mainboard plug (as shown below in the orange squared area) to reset CMOS.

    image.png

    Leave the laptop like that for at least 30-60min so that the EC and Chipset chips reset completely and then reconnect everything and reboot, as the laptop should turn on and boot properly with an image on the screen and not get stuck on the "acer logo".

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Puraw
    Puraw ACE, Member Posts: 18,510 Trailblazer

    Hi Kriswaw

    It’s unlikely to be an EC reset issue. The symptoms fit a corrupted bootloader or unstable memory.

    Try this, in order:

    1. Force WinRE, then try Safe Mode
    • Power on, then force power off as Windows starts to load. Repeat this on/off cycle 3 times (hold the power button ~10 seconds each time). On the 4th boot you should land in the Windows Recovery Environment.
    • Choose Troubleshoot > Advanced options > Startup Settings > Restart, then press 4 (Safe Mode) or 5 (Safe Mode with Networking).This 3‑interrupt method is a documented way to reach WinRE from a black/blank boot. If you can boot, you can also use Settings > System > Recovery > Advanced startup to get to the same menu on Windows 112.
    1. Repair startup files
    • In WinRE, go to Troubleshoot > Advanced options > Startup Repair.
    • If it can’t fix it, open Command Prompt in Advanced options and rebuild the boot files, e.g.:bcdboot C:\WindowsThis recreates the EFI bootloader on UEFI/GPT installs when BCD is missing/corrupt.
    1. Rule out bad RAM quickly
    • If the system has two RAM modules, try booting with one stick at a time (swap slots) to see if instability clears.
    • If you reach Windows, run Windows Memory Diagnostic (mdsched.exe). Unstable RAM can mimic storage/boot corruption.
    1. If Windows loads, do an in‑place recovery
    • Windows 11: Settings > System > Recovery > “Reinstall now” under Fix problems using Windows Update. This refreshes system files while keeping apps and data.
    1. If it still won’t boot cleanly, reset or clean install
    • From WinRE: Troubleshoot > Reset this PC > Keep my files (Cloud download preferred).
    • Or create a fresh USB and clean install:
      • Windows 11: https://www.microsoft.com/software-download/windows11
      • Windows 10: https://www.microsoft.com/software-download/windows10

    Notes:

    • EC/CMOS resets don’t repair Windows boot records. The hang at logo + spin-up pattern is classic OS/bootloader corruption; start with WinRE/Safe Mode and boot repair, not board-level resets3.
    • If all of the above fail, suspect the boot SSD.