[Acer Nitro 5 AN515-43] Data transfer for USB/C ports are inconsistent

BunE

I'm not sure what the problem is, but the USB port doesn't work at all for any type of data transfer, regardless which port I plug it into. For USB-C it works sometimes, but even the slightest bump with the receptacle that's connected to the PC will cause the connection to end.

Besides that, there was an accident where my laptop fell with a USB receiver and it shattered, but the port was fine. In fact, the port works fine for non-data transfer cases like charging or using a wired keyboard.

The cables aren't the problem, I've tried and successfully used them on other devices to transfer data and such.

Any advice would help, thank you.

Puraw

https://community.acer.com/en/discussion/728090/acer-nitro-5-an515-43-data-transfer-for-usb-c-ports-are-inconsistent

Hi BunE

It sounds like the USB‑C port may have been physically compromised — the fact that even a slight bump interrupts the connection points to possible internal damage. Best course of action is to have it inspected and replaced by Acer or an Acer Authorized Service Provider.

Also note that file‑transfer speed isn’t determined by USB bandwidth and cable quality alone. Other factors play a major role:

• The software handling the transfer
• The source disk’s interface (SATA or NVMe)
• The PCIe generation on NVMe drives (Gen 3 vs Gen 4)
• The target disk’s interface and speed

Any bottleneck among those can cause inconsistent performance.