Refurbished Acer Aspire Go 15 has no network driver- stuck on "Let's connect you to a network"

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samcfadyen
samcfadyen Member Posts: 1 New User

Just purchased a refurbished Acer Aspire Go 15. Upon setup, got stuck on "Let's connect you to a network" page, because no networks showed up. I was able to bypass this page and get to device manager, which shows there is no network driver installed whatsoever. When I look up this laptop model on the acer website, the available network driver isn't accepted on the laptop (found it with another computer, downloaded to usb drive and moved it over). After attempting to add the driver, the Acer laptop says, "the style of .inf is different than what was expected." I'm assuming it's just the wrong driver but having a hard time figuring out what is. Any help is appreciated.

Best Answer

  • Puraw
    Puraw ACE, Member Posts: 18,487 Trailblazer
    Answer ✓

    Hi samcfadyen,

    Before making changes in Windows, it’s best to confirm the basics:

    1. Verify your router/internet
      • Make sure the router is powered on, correctly cabled, and broadcasting Wi‑Fi.
      • Check another device (phone/tablet) to see if it can connect to the same network.
      • If no device can connect, restart the router or contact your ISP.
    2. Run Windows’ built‑in tools
      • Go to Settings > Network & Internet and launch the Network Troubleshooter to detect and fix issues automatically.
    3. Reset the Wi‑Fi adapter & reconnect
      • In Device Manager, right‑click your wireless adapter → Disable device, wait 10 sec, then Enable device.
      • Select your Wi‑Fi network and enter your password again.

    If Windows still can’t find the right driver after these steps, let us know your exact Aspire Go 15 model number (from the label on the bottom) so we can point you to the correct driver package.

Answers

  • Puraw
    Puraw ACE, Member Posts: 18,487 Trailblazer
    Answer ✓

    Hi samcfadyen,

    Before making changes in Windows, it’s best to confirm the basics:

    1. Verify your router/internet
      • Make sure the router is powered on, correctly cabled, and broadcasting Wi‑Fi.
      • Check another device (phone/tablet) to see if it can connect to the same network.
      • If no device can connect, restart the router or contact your ISP.
    2. Run Windows’ built‑in tools
      • Go to Settings > Network & Internet and launch the Network Troubleshooter to detect and fix issues automatically.
    3. Reset the Wi‑Fi adapter & reconnect
      • In Device Manager, right‑click your wireless adapter → Disable device, wait 10 sec, then Enable device.
      • Select your Wi‑Fi network and enter your password again.

    If Windows still can’t find the right driver after these steps, let us know your exact Aspire Go 15 model number (from the label on the bottom) so we can point you to the correct driver package.