Acer laptop charging light blinks orange and blue, but battery won't charge.

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Dayanaa
Dayanaa Member Posts: 3 New User

Hello, I'm having a charging issue with my Acer Aspire 3 15. When I plug in the charger, the orange charging light comes on for a few seconds then, then starts blinking. A few moments later, the blue light also starts blinking. However, the battery percentage doesn't go up and it doesn't seem to be charging at all.

Answers

  • StevenGen
    StevenGen ACE Posts: 15,166 Trailblazer

    A charging issue lights blinking orange and blue and the battery not charging is because your laptop has an internal circuitry issues like a faulty BQ or EC chip problem or main power rail problems. These issue can only be diagnosed and fixed by technician that has the knowledge and the tools to fix this problem. You can do a hard reset and see if the laptop resets but if that doesn't work then you have to take the laptop to a tech. Good luck and hope this helps you out.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Dayanaa
    Dayanaa Member Posts: 3 New User
    edited August 11

    My father just bought this 2 months ago as a birthday gift :((

  • Dayanaa
    Dayanaa Member Posts: 3 New User

    Thank u, Mr. Steven. Can you please tell me how to do a hard reset?

  • StevenGen
    StevenGen ACE Posts: 15,166 Trailblazer

    To do a Hard Reset you need to open the back cover of the laptop and take the battery out and disconnect the bios battery and then shot its mainboard plug + & - pins to reset CMOS, then take the ram out (if its got removable ram) and let the laptop reset for 30 min, as it could have a frozen EC, chipset or bios chips.

    But if the laptop is only 2 months old, I do NOT recommend that you open the laptop as you could void its Acer warranty, what I recommend is that you send this laptop to Acer Tech Support in your country and let the Acer techs fix this problem. Good luck.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍