Whenever I sign into the Ace main website I always end up with Hmmm… can't reach this page

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mikeyjames
mikeyjames Member Posts: 69 Devotee WiFi Icon
edited August 11 in Aspire Laptops

Hello

Whenever I sign into the Ace main website I always end up with

Hmmm… can't reach this page

It looks like the webpage at https://www.acer.com/au-en might be having issues, or it may have moved permanently to a new web address.

The Community Forums still work, it is only with www.acer.com. I can use a VPN and try other countries and get the same issue.

The only solution is to clear cookies and start again. It will work forever as long as I don't sign in. Once I sign in I will get the issue again.

Does anyone else have this issue?

[Edited the thread to add issue detail]

Comments

  • Puraw
    Puraw ACE, Member Posts: 18,503 Trailblazer

    Hi, I tried that site and there is no problem connecting:

    No issues.jpg

    I suggest using a different browser like Windows Edge or changing the dynamic DNS to an Open static DNS like 1.1.1.1 and 1.0.0.1 in Windows network advanced adapter setting.

  • mikeyjames
    mikeyjames Member Posts: 69 Devotee WiFi Icon
    edited August 11

    Hi @Puraw

    I should have mentioned, I am using Windows 11 Pro / Edge.

    I'll give the DNS a go and try Chrome or Firefox. It's a real pain having to clear cookies and having to sign into everything again. Even if I choose only to clear the last hour all websites lose my saved sign ins.

    Cheers

    Mick

  • Diya1811
    Diya1811 Ally Posts: 925

    Open Microsoft Edge and press Ctrl + Shift + N to launch a private window. Then visit the Acer website and try signing in from there. This avoids using stored cookies and often bypasses the login-related error without affecting your other saved sessions.

    Click on "Yes" if it answers your question or Click on "Like" if you find my answer useful