Swift 3 SF316-51-72YJ function key settings reset to media key after a little while.

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Ibrahimy
Ibrahimy Member Posts: 1 Newbie
edited August 10 in Swift and Spin Series

i change the setting in the BIOS from media key to funciton key. It usually works for a day or two, until i cannot restart my laptop except if it the charging cable is plugged in (mind you the laptop is fully loaded though). After that the settings are resetted again. This is really annoying.

The version is (i think): Acer Swift 3 SF316-51-72YJ

[Edited the thread to add model number to the title]

Answers

  • Puraw
    Puraw ACE, Member Posts: 18,503 Trailblazer

    Hi Ibrahimy,

    That’s not a behaviour we’ve commonly seen on the Swift 3, so it’s worth ruling out any software interference. As a first step, I’d recommend:

    • Running a full system scan with Windows Security or your preferred antivirus to check for malware/PUAs.
    • Ensuring you’re on the latest BIOS (v1.13) and drivers from Acer’s SF316‑51 support page — install the Serial I/O driver before the touchpad/keyboard driver if you update.
    • Resetting the BIOS to defaults after updating, then re‑applying your Function Key setting.

    If the problem returns after a clean bill of health, it may be worth contacting Acer Support to investigate deeper firmware or hardware causes.