Can somebody explain which Acer Support Software works for my Aspire 3 & how to install it?

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SwpKI25
SwpKI25 Member Posts: 1 New User
edited August 10 in Acer Software

Hello all.
I've recently bought an Acer Aspire 3 laptop (Product Name: Aspire AS15-42). I've bought it off a non-Acer ecommerce platform (Flipkart, link below) - I've shared the link to buy the product page on Acer's website also, below, for reference to the product in question.

Flipkart link: https://www.flipkart.com/acer-aspire-3-amd-ryzen-7-octa-core-7730u-16-gb-1-tb-ssd-windows-11-pro-a325-42-thin-light-laptop/p/itm2885fc401935e

Acer website product page link: https://store.acer.com/en-in/acer-aspire-amd-ryzen-r7-7730u-processor-16-gb-ram-512gb-ssd-full-hd-ips-15-6-39-62-cm-windows-11-home-pure-silver-1-79-kg-as15-42-backlit-keyboard-thin-and-light-laptop

I attempted to find the relevant software and any necessary drivers (and documentation) on Acer's support pages. I am asked to enter the Serial No. (or SNID or Product Name) on the support landing page (image attached, filename starting with '01-Screenshot'). However, one of two things happens when I enter the Serial No.:
1. An error states that 'the serial no. does not exist'
2. A page with multiple blank fields turns up (image attached, filename starting with '02-Screenshot'). My presumption is that this is some sort of database/loading issue. By blank, I mean that if I click on the dropdown for the OS, there are no values to select from.

I've already spoken to Acer's phone support (here in India), but according to them (two separate representatives) - 'if the page turns up blank, that means that there are no drivers available'. I had to stress on how the absence of documentation (such as manuals etc.) is not ok and not normal - finally got an email to escalate to (which I've written to), and a promise from the second representative to escalate it internally as well.

I'm anticipating a lengthy process of discovering how big/bad the problem is here, so am concurrently requesting advice from the community who may have faced similar issues. Also, is there a way to work around the unavailability of download links on Acer (at least, ones accessible the 'normal' way for me) and still go ahead and download AcerSense from any trusted source?

My laptop usage has been very light so far, and have faced only minor issues:
a) The laptop takes multiple/long power-button presses when booting up from a cold-start
b) The laptop abruptly went into 'hibernate' state once with a critical battery level warning at 80% battery - with the battery settings showing critical battery level actions set for <10%.
I was hoping to run Acer's diagnostic software to figure out any issues, but am stuck due to the support-related problems stated above.

Thanks, in advance!

[Edited the thread to add model number to the title]

Answers

  • StevenGen
    StevenGen ACE Posts: 15,143 Trailblazer

    Hey SwpKI25 your Acer Aspire AS15-42 model laptop is exclusively sold in India only and we don't have any information on this model to advise you, so be aware of all this.

    We only have information on the Aspire AG15-42P that is sold in other parts of the world, I don't know if its the same? You also don't need to put the SNID #s or S/N #s at the Acer support page search, all you have to do is to type in the model # that your laptop is identified as, which is AS15-42.

    Be aware that Acer support only has the initial drivers versions when the Aspire AG15-42P laptop was released in 2024, the only drivers that Acer updates as needed, are the bios and firmware drivers applicable to this model that need updating to improve functionality and any errors within the latop.

    The rest of the drivers are all updated through the Microsoft Win-11 windows updates, but Microsoft even updates the bios and firmware in the Windows update > Advanced options > Optional updates > Driver updates, which you should NOT update from as these drivers have been known to brick PCs, so for all bios and firmware drivers, only get these files from Acer support page directly, so be aware of this, as this is good practice. Good luck and hope this helps you out to sort this problem out.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍