Unacceptable behaviour of customer service for BIOS PASSWORD RESET

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Kumiko2332
Kumiko2332 Member Posts: 1 Newbie
edited 3:34PM in Nitro Gaming

Dear Acer Support Team,

I am writing to formally express my dissatisfaction with the experience I had with your helpdesk support team in Singapore earlier today.

I contacted Acer Support regarding assistance to reset the BIOS password on my Acer laptop (SNID: XXXXXXXXXXX), which I purchased in 2021 with registered warranty. I am even willing to pay a reasonable fee for this service if necessary.

However, to my disappointment, after verifying my SNID, the helpdesk informed me that they could not assist due to a “software issue” and advised me to approach a third-party repair store for help. Before I could ask any further questions or clarify the situation, the call was abruptly disconnected.

Thinking it might have been a mistake, I called again—only to face the same response and behavior. I was again cut off mid-conversation. The support agent spoke so softly that I could barely hear or understand her responses.

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