Acer Aspire TC-1660 Bluetooth audio cuts out intermittently every few minutes

Every 3min or so, Bluetooth audio cuts out for about a minute before returning. Recurs on near regular frequency. Sometimes on, sometimes not. All drivers were updated; software checked. Everything shows as in order and working yet it is not. Guidance requested. Can it be fixed?

Accepted answers

StevenGen

https://community.acer.com/en/discussion/727855/acer-aspire-tc-1660-bluetooth-audio-cuts-out-intermittently-every-few-minutes

These symptoms are either from a corrupted BT driver or the actual card is faulty and needs changing. First try and do a BT driver refresh of the software and see if that fixed the driver side of the card, as it might be corrupted.

For the Intel® Wi-Fi 6 AX201Gig+ you should have this latest drivers installed:

Intel® Wireless Wi-Fi Drivers for Windows® 10 and Windows 11* version 23.150.0

Bluetooth Driver Refresh: Go to Device Manager > Bluetooth > select Intel Wireless AX201 Bluetooth > right click the card Properties > Driver > Update Driver > Browse my computer for drivers > Let me pick from a list of available drivers on my computer > and then pick the last and most recent dated BT driver that is in that list, and reinstall that driver, as afterwards your BT should work. Let us know if its fixed your BT issue, good luck and hope this helps you out.

If it doesn't, then consider changing the card to the below Acer oem Wi-Fi/BT card fitted to your TC-1660 desktop, its an Intel AX201 Wi-Fi 6 with a BT 5.1 card, so only replace this card with the same spec card, DO NOT use a Wi-Fi 6E or 7 version upgraded card as it will not work.

If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

All comments

StevenGen

https://community.acer.com/en/discussion/727855/acer-aspire-tc-1660-bluetooth-audio-cuts-out-intermittently-every-few-minutes

These symptoms are either from a corrupted BT driver or the actual card is faulty and needs changing. First try and do a BT driver refresh of the software and see if that fixed the driver side of the card, as it might be corrupted.

For the Intel® Wi-Fi 6 AX201Gig+ you should have this latest drivers installed:

Intel® Wireless Wi-Fi Drivers for Windows® 10 and Windows 11* version 23.150.0

Bluetooth Driver Refresh: Go to Device Manager > Bluetooth > select Intel Wireless AX201 Bluetooth > right click the card Properties > Driver > Update Driver > Browse my computer for drivers > Let me pick from a list of available drivers on my computer > and then pick the last and most recent dated BT driver that is in that list, and reinstall that driver, as afterwards your BT should work. Let us know if its fixed your BT issue, good luck and hope this helps you out.

If it doesn't, then consider changing the card to the below Acer oem Wi-Fi/BT card fitted to your TC-1660 desktop, its an Intel AX201 Wi-Fi 6 with a BT 5.1 card, so only replace this card with the same spec card, DO NOT use a Wi-Fi 6E or 7 version upgraded card as it will not work.

If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

Larryodie

Is distance or physical blockage a factor ?

Axxo

The intermittent audio cutouts on your Acer Aspire TC-1660's Bluetooth connection are likely due to a few common issues. These include interference from other wireless devices, problems with the Bluetooth service or drivers, or potentially even software conflicts. Troubleshooting steps involve checking the Bluetooth support service, disabling auto-switching of output devices, and potentially reinstalling or updating the Bluetooth driver.

Here's a more detailed breakdown of potential causes and solutions:
1. Interference:
Other Wireless Devices:
Wi-Fi routers, microwaves, other Bluetooth devices, and even fluorescent lights can interfere with the Bluetooth signal.
Solutions:
Move the Bluetooth headphones or speaker closer to the PC, or move other devices away from the PC.
If using a Wi-Fi network, try switching to a different Wi-Fi channel (if your router allows).
Ensure your Bluetooth headphones are fully charged and not low on battery, as this can also cause issues.
2. Bluetooth Service and Driver Issues:
Bluetooth Support Service: The Bluetooth support service might not be running or set to the correct startup type.
Bluetooth Drivers: Outdated or corrupted Bluetooth drivers can also cause problems.

Solutions:
Check the Bluetooth Support Service: Open the Services application (type "services.msc" in the Run dialog), find "Bluetooth Support Service", and ensure it's set to Automatic startup and running.
Reinstall/Update Bluetooth Drivers: Open Device Manager, find your Bluetooth adapter, right-click and select "Update driver". If that doesn't work, try uninstalling and restarting your computer to let Windows automatically reinstall the driver.
Run Bluetooth Troubleshooter: Windows has a built-in troubleshooter that can automatically detect and fix Bluetooth issues.
Disable Audio Enhancements: Some users have reported that disabling audio enhancements in the Bluetooth device properties can help.
3. Software Conflicts: Background Applications:
Certain applications, especially those using audio or video, can interfere with the Bluetooth connection.

Solutions:
Close Unnecessary Programs: Close any background applications that you are not actively using, especially those that use audio.
Safe Mode: Boot your computer into Safe Mode with Networking to see if the issue persists. If it doesn't, it's likely a software conflict.
Check for Phone Link: If you are using the Phone Link app, try disabling its Bluetooth functionality or even uninstalling it, as it can sometimes cause interference.
4. Other Potential Solutions:
Reset Headphones: If the problem persists, try resetting your Bluetooth headphones to their factory settings, as per the manufacturer's instructions.
Reconnect Devices: Unpair and re-pair your Bluetooth headphones to your computer.
-----------------------------------------
If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.

Lutra

StevenGen's answer seems to be working though when another app is running in the background the connection breaks up a bit. Still, the issue of playing 3min then cutting out for 1min seems to be fixed. Thank you, everyone. :-)

Lutra

I'm back where I started with audio cutting out intermittently, almost like clockwork it is so regular. I will try Axxo's strategies and see if any of them work.

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