Swift SFG14-01 freezing after one month, Need help updating snapdragon X plus graphics driver

HarshKB
HarshKB Member Posts: 1 New User
edited July 31 in Swift and Spin Series

It is causing freezing issues in my laptop, it has only been a month

Answers

  • Puraw
    Puraw ACE, Member Posts: 18,663 Trailblazer

    Hi HarshKB, Thanks for flagging this issue. Freezing problems on the Swift SFG14-01 could stem from multiple sources, but given the Qualcomm Snapdragon X Plus setup, here are some steps worth trying:

    1. Driver Updates via Windows Update Sometimes Snapdragon GPU drivers come bundled with Windows updates — especially for ARM-based devices. Try running “Check for updates” from Windows Settings to see if there's a newer graphics driver or firmware available.
    2. Qualcomm UWP Drivers (if available) Unlike traditional installers, Snapdragon drivers may update through Microsoft Store packages or OEM channels. Go to the Device Manager → Display adapters → Right-click on the GPU → "Update driver" → "Search automatically."
    3. Disable Hardware-Accelerated GPU Scheduling (HAGS) If this feature is enabled, it can cause instability on certain drivers. You can disable it via: Settings → System → Display → Graphics → “Change default graphics settings.”
    4. Thermal Checks & Fan Behavior If the device freezes under load, thermal throttling or driver misbehavior could be the cause. Check for background tasks like Windows indexing or telemetry spikes.
    5. OEM Tools / Acer Care Center Acer occasionally pushes platform-specific firmware and GPU updates through their Acer Care Center app. It’s worth checking if there's anything pending.
  • Axxo
    Axxo Member, Ally Posts: 2,271

    The Acer Swift SFG14-01 freezing after a month could be due to a variety of issues, including driver problems, overheating, or even hardware malfunctions. To troubleshoot, start by checking for driver updates, especially for the network adapter, and ensure your BIOS is up to date. If the freezing persists, consider running hardware diagnostics to check for RAM or other hardware issues. If the problem continues, it may be time to contact Acer's warranty services.
    Here's a more detailed breakdown of potential causes and solutions:

    1. Driver Issues:
    Network drivers:
    Outdated or corrupt network drivers can cause freezing, especially when connecting to Wi-Fi or the internet. Check for updates through Device Manager or the manufacturer's website.
    Other drivers:
    Check for updates to all drivers, including graphics, chipset, and other system drivers.
    2. Overheating:
    Check temperatures:
    Monitor CPU and GPU temperatures while the laptop is freezing using a tool like Task Manager.
    Clean vents:
    Ensure the laptop's vents are free of dust and debris, which can restrict airflow and cause overheating.
    Consider thermal paste:
    In some cases, the thermal paste on the CPU might not be properly applied, leading to overheating. If you're comfortable, you could reapply thermal paste, but this is best left to professionals
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