Bought a predator Helios 18 AI Ultra 9 PH18-73-96YC but still not yet handed the laptop to me!

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DBIrvine
DBIrvine Member Posts: 4 New User
edited July 30 in Predator Laptops

Hi All, i bought the laptop from Harvey Norman

its been over a month and i still don't have it yet, and they cant give me an ETA

just wondering if someone has had the same happen?

[Edited the thread to add issue detail]

Best Answer

  • StevenGen
    StevenGen ACE Posts: 15,012 Trailblazer
    Answer ✓

    Harvey Norman is a reputable Australian retailer of Acer products and I'm sure that you will get your Predator Helios 18 AI PH18-73 when its available for the Australian market, we can't give you an exact ETA, as Acer community has nothing to do with Acer directly and/or can we give you product release dates in Australia.

    Btw, I'm from Sydney Australia and you have to appreciate that products that are available from Acer in the US are not available in Australia at the same time, as the Predator 18 AI PH18-73 is already available in the US. Be patient as if you have ordered this laptop it will be delivered asap and when its available for the Australian market. Contact Acer Australia and ask them. Good luck and hope this helps you out further.

    image.png

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

Answers

  • DBIrvine
    DBIrvine Member Posts: 4 New User

    Not sure who Brown is?

    he edited my title for some reason🤔

    but if anyone can help, Harvey Norman are saying its Acer's fault and they can't do anything about it.

    its been a month with no email or anything not sure if it even exists

    PH18-73-96YC

  • StevenGen
    StevenGen ACE Posts: 15,012 Trailblazer
    Answer ✓

    Harvey Norman is a reputable Australian retailer of Acer products and I'm sure that you will get your Predator Helios 18 AI PH18-73 when its available for the Australian market, we can't give you an exact ETA, as Acer community has nothing to do with Acer directly and/or can we give you product release dates in Australia.

    Btw, I'm from Sydney Australia and you have to appreciate that products that are available from Acer in the US are not available in Australia at the same time, as the Predator 18 AI PH18-73 is already available in the US. Be patient as if you have ordered this laptop it will be delivered asap and when its available for the Australian market. Contact Acer Australia and ask them. Good luck and hope this helps you out further.

    image.png

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • DBIrvine
    DBIrvine Member Posts: 4 New User

    Hi Steven,

    This is the first i'm hearing about the laptop not being on the Australian market

    it was advertised on Harvey Norman's website and the sales guy told me it would be delivered in two weeeks

    thanks for your help

    i will try to contact Acer Australia

  • DBIrvine
    DBIrvine Member Posts: 4 New User

    I should have Quoted you post for the above, but im new to this lol

  • StevenGen
    StevenGen ACE Posts: 15,012 Trailblazer
    edited July 30

    Harvey Norman are advertising the PH18-73-96TW which is the 64GB version for a HOT DEAT of $5598.00, so they must have this version in stock, as I can't find any other retailers that have the 96GB model PH18-73-96YC as being in stock and which no one else has stock off in Aussie, so they must have had an initial shipment of these and they have run out, as not even Acer Australia has stock or are selling these laptops in their store, but they do have a page detailing the PREDATOR HELIOS NEO 18 AI. The link above to all the PH18-73 laptop models are from the US.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍